FedEx
FedEx is a global courier offering fast, reliable shipping. Ensure safe, quick delivery of your items from Japan.
Doorzo currently offers two FedEx shipping services:
- FedEx: The standard FedEx service for regular international shipping needs.
- FedEx Priority: A faster service available to more countries and regions, ideal for users who prioritize delivery speed.
Important Notes!!
- The shipping address must be provided in English.
- FedEx requires the recipient's name to be the full legal name. If the full legal name is not provided, any risks, such as customs clearance issues or return shipments, will be borne by the customer.
- Delivery to pickup points, parcel lockers, post offices, or PO Boxes is not supported. Please provide a valid residential address to ensure successful delivery.
Dispatch Time
Pickups are scheduled every Monday, Wednesday, and Friday.
*Shipping schedules may vary during holidays. Please refer to the Site Notice for updates.
Delivery Time
- Fedex: 5–14 business days
- Fedex Priority: 2–7 business days
- Actual delivery times may vary depending on factors such as flight arrangements, customs clearance, local delivery conditions, and holidays or peak seasons. Please refer to the actual delivery status for the final timeframe.
Shipping-Related Fees
① Shipping Fee
You can estimate Fedex and Fedex Priority shipping fees under [App] – [Account] – [International Shipping Calculator].
FedEx shipping costs are determined not only by the actual weight of the parcel, but also by its volumetric weight. The chargeable weight will be based on whichever is higher between the actual weight and the volumetric weight.
Volumetric Weight Formula:
Volumetric weight (kg) = Length × Width × Height ÷ 5000 (unit: cm)
② Shipping Handling Fee
FedEx Shipping Handling Fee ranges from JPY 150 to JPY 2,200, depending on the actual weight or volumetric weight of the parcel. The exact charges can be confirmed when selecting the shipping method.
③ FedEx Oversize & Overweight Surcharge
If a parcel meets any of the following conditions, FedEx will apply a special handling surcharge:
| Type | Condition | Surcharge |
|---|---|---|
| Oversize (any of the following) |
・Longest side ＞ 121 cm, or second-longest side ＞ 76 cm ・Length + (Width + Height) × 2 ＞ 266 cm ・Parcel volume ＞ 169,901 cm³ *Minimum billable weight: If any of the above conditions are met, the minimum billable weight will be 18 kg, even if the actual or volumetric weight is lower. |
JPY 3,390 per parcel |
| Overweight | Actual weight ＞ 25 kg | JPY 3,390 per parcel |
Notes:
- Oversized items (e.g., fishing rods, billiard cues, golf clubs, ski equipment, life-size figures/standees, long posters, car bumpers, furniture, etc.) may significantly increase international shipping costs. Please confirm item dimensions before purchase.
- Size and weight determinations are subject to FedEx's official measurements.
- If a parcel triggers any of the above conditions, the final shipping fee may differ from the estimated shipping fee at checkout.
- If the parcel does not trigger the special handling surcharge after final packing, JPY 3,390 will be automatically refunded within 3–7 business days after shipment.
Shipping Restrictions
Item Quantity:
There are no restrictions on the quantity of items shipped from Japan, but check the destination country's import restrictions.
Prohibited Items:
Refer to the destination country's regulations and FedEx's list of prohibited items: Global Shipping Restrictions & Prohibited Items | FedEx
Package Size & Weight Limits:
The package size and weight limits for FedEx international shipping may vary depending on the destination country/region. We recommend confirming with FedEx before shipment.
Please refer to the table below for size limitations:
| Limit Type | Specification |
|---|---|
| Maximum Weight | ~ 40 kg |
| Maximum Total Dimensions | L + (W + H) × 2 = 105 cm |
| Maximum Length of One Side | ~ 150 cm |
Customs Clearance & Duties
Shipments to different countries may be subject to customs duties, depending on the destination country's regulations and policies. Tax standards, types of duties, and duty-free thresholds may vary.
If customs clearance or duty payment procedures are required, the recipient is responsible for completing the necessary procedures in accordance with the instructions provided by the local customs authorities or logistics carrier, and for bearing any related taxes and fees.
If customs clearance fails, the package is returned, or additional fees are incurred due to the recipient's failure to pay duties, provide required documents, or cooperate with customs procedures, all related handling fees, return shipping fees, duties, and other costs shall be borne by the user.
*For more details, please refer to [User Guide – Import Duties & Taxes].
International Shipping Return
If a parcel is returned, we will provide 30 days of free storage after the parcel is returned to the Doorzo warehouse. Please ensure that you arrange for reshipment within this period and pay the full shipping cost again (including both the return shipping fee and the new outbound shipping fee). If no reshipment is arranged within 30 days, the parcel will be considered abandoned.
If a parcel is returned by FedEx, the initial international shipping fee will not be refunded, and additional return handling fees may apply. The exact charges will be confirmed by the logistics provider after the parcel is returned to the Doorzo warehouse.
If the return is due to failure to pay customs duties upon arrival at the destination, and the logistics provider requests that Doorzo settle the duties, Doorzo reserves the right to charge the user for the corresponding customs fees.
*For more details, please refer to [User Guide – Prohibited & Returns].
Delivery & After-Sales Notice
To protect your rights and interests, please pay attention to the following upon receiving your package:
- When receiving the parcel, regardless of whether the outer packaging appears intact, please take photos and record a full unboxing video during inspection. Be sure to keep the parcel and all original materials in their original condition (including the shipping label, packaging, and cushioning materials).
- If you find any issues after receiving the package, please contact the courier company to obtain an official certificate for loss or damage. Additionally, please submit your unboxing photos or videos and related information to our customer support within 5 days of receipt.
*Before Doorzo customer support confirms and processes your case, please do not discard any relevant materials or evidence, as this may result in failure of your after-sales claim or other complications.
*For more details, please refer to [User Guide – After-Sales Service].
If you have any further questions, please contact us via Customer Tickets!