DHL

DHL is a well-known international courier provider, offering a wide range of shipping and delivery services. With a global network of operations, it provides fast and reliable delivery.

Note!!

The shipping address must be provided in English.
DHL requires the recipient's name to be the full legal name. If the full legal name is not provided, any risks, such as customs clearance issues or return shipments, will be borne by the customer.
Delivery to pickup points, parcel lockers, post offices, or PO Boxes is not supported. Please provide a valid residential address to ensure successful delivery.

Dispatch Time

Pickups are scheduled from Monday to Friday.

*Shipping schedules may vary during holidays. Please refer to the Site Notice for updates.

Delivery Time

Estimated delivery time: approximately 3–14 business days
Actual delivery times may vary depending on factors such as flight arrangements, customs clearance, local delivery conditions, and holidays or peak seasons. Please refer to the actual delivery status for the final timeframe.

Shipping-Related Fees

① Shipping Fee

DHL shipping fees for different countries and regions can be calculated using the [App] – [Account] – [Shipping Calculator].

DHL shipping costs are determined not only by the actual weight of the parcel, but also by its volumetric weight. The chargeable weight will be based on whichever is higher between the the actual weight and the volumetric weight.

*Volumetric Weight Formula: Volumetric weight (kg) = Length × Width × Height ÷ 5000 (unit: cm)

② Shipping Handling Fee

DHL Shipping Handling Fee ranges from JPY 150 to JPY 2,200, depending on the actual weight or volumetric weight of the parcel. The exact charges can be confirmed when selecting the shipping method.

③ DHL Oversize & Special Handling Surcharge

If a package meets any of the following conditions, DHL will apply additional handling surcharges as outlined below:

1. Oversize Surcharge (Dimensions)

A package will be classified as oversized (by dimensions) if it meets any of the following conditions:

The longest side exceeds 100 cm
The second longest side exceeds 80 cm

Once classified as oversized, JPY 3,300 will be charged per package.

2. Oversize Surcharge (Weight)

A package will be classified as oversized (by weight) if it meets the following condition:

The actual weight or volumetric weight exceeds 70 kg.

Once classified as oversixed, JPY 17,000 will be charged per package.

3. Special Handling Fee (Weight)

A package will be classified as requiring special handling if it meets the following conditions:

The actual weight exceeds 25 kg but does not exceed 70kg.

For such packages, JPY 3,300 will be changed per package.

Notes

Even if the package meets the criteria for the Special Handling Fee, this fee will not be charged if the package has already been charged the Oversize Surcharge (Dimensions) (JPY 3,300) or the Oversize Surcharge (Weight) (JPY 17,000).
If both size and weight exceed the limits, the Oversize Surcharge (Dimensions) and Oversize Surcharge (Weight) may both apply.

Shipping Restrictions

① Item Quantity Limit

There is no restriction on the number of items for shipment from Japan. However, please ensure items comply with the import regulations of the destination country.

② Prohibited Items

Please refer to the import restrictions of your destination country or region, as well as the list of prohibited items on the DHL official website.
https://mydhlplus.dhl.com
For detailed information, please refer to [User Guide – Prohibited Items & International Shipping Return].

③ Package Size and Weight Limits

The size and weight limitations for DHL international shipments may vary depending on the destination country or region. It is recommended to confirm with DHL before shipping for the most accurate information.

④ Package Value Limit

According to Japanese customs regulations, if the total value of goods shipped from Japan exceeds JPY 200,000, an export declaration is required. Doorzo will assist with the export declaration process. The value limits are subject to the regulations of the destination country's customs authority.

Note: The total value is based on the actual purchase price of all items in the parcel.

Other Notices

[Customs Clearance & Duties]

Shipments to different countries may be subject to customs duties, depending on the destination country's regulations and policies. Tax standards, types of duties, and duty-free thresholds may vary. When customs duties are required, the recipient is responsible for completing the necessary procedures and paying all applicable fees. Doorzo reserves the right to charge users for any outstanding customs duties and handling fees incurred when a parcel is returned due to unpaid destination duties.

*For more details, please refer to [User Guide – Import Duty & Taxes].

[International Shipping Return]

If a parcel is returned, we will provide 30 days of free storage after the parcel is returned to the Doorzo warehouse. Please arrange for reshipment within this period and pay the full shipping cost again (including both the return shipping fee and the new outbound shipping fee). If no reshipment is arranged within 30 days, the parcel will be considered abandoned.

If a parcel is returned by DHL, the initial international shipping fee will not be refunded, and additional return handling fees may apply. If the return is due to failure to pay customs duties, Doorzo reserves the right to charge the user for the corresponding customs fees.

*For more details, please refer to [User Guide – Prohibited Items & International Shipping Returns].

[Delivery & After-Sales Notice]

To protect your rights and interests, please pay attention to the following upon receiving your package:

At the time of delivery, regardless of the condition of the outer packaging, please take photos and record a full unboxing video. Be sure to keep the parcel and all original materials in their original condition (including the shipping label, packaging, and cushioning materials).
If issues are found after delivery, please contact the courier company to obtain an official certificate for loss or damage, and submit your unboxing photos/videos to our customer support team within 5 days of receipt.

*Do not discard any packaging or evidence until Doorzo customer support has reviewed your case. Otherwise, your claim may be affected or rejected. For more details, please refer to [User Guide – After-Sales Service].

Taiwan Convenience Store Pickup Service

After purchasing on Doorzo and shipping via DHL, you can pick up your package at a 7-Eleven or Hi-Life store in Taiwan!

Pickup Process:

① Choose Pickup Location
After DHL ships your package, select your preferred store using this link:
https://ondemand.dhl.com/waybil.xhtml?ctrycode=TW

② Confirm Location
DHL will email you to confirm the pickup location.

③ Pick Up Package
Once the package arrives, pick it up at the chosen store.

Package Size and Weight Restrictions

Restriction	Limit
Weight Limit	~ 5 kg
Size Limit	L + (W + H) × 2 = 105 cm
Maximum Length	~ 45 cm

Notes

Pick up your package within 3 days of arrival at the store, or it will be returned to Japan.
Pay any import duties or fees directly to the store when picking up.
Show a valid ID to pick up your package; others cannot pick it up for you.

If you have any further questions, please contact us via Customer Tickets!