Structure tarifaire

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Payment Process

First Payment
When Payment Is Made	When placing an order
Main Charges	• Item price • Proxy purchasing fee • Domestic shipping within Japan (for applicable orders) • Optional service fees
Second Payment
When Payment Is Made	When requesting international shipment after the items arrive at Doorzo's Tokyo warehouse
Main Charges	• International shipping fee (some shipping methods also charge a shipping handling fee) • Domestic shipping within Japan (only for orders shipped by the seller on a collect-on-delivery basis) • Optional service fees • Taxes and duties (such as SST and DDP, applicable to select countries only)

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Basic Fees

1. Item Price

2. Proxy Purchasing Fee

3. Domestic Shipping Within Japan

4. International Shipping Fee

Overpayments will be refunded	If the final shipping fee is lower than the amount paid, we will refund the difference to the original payment method after dispatch. If you use points, we will refund the cash and points according to the original payment ratio.
No additional payment will be required	If the final shipping fee is higher than the amount paid, Doorzo will cover the difference.

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Reinforcement Services

Basic Internal Reinforcement
Description	All items in the parcel are wrapped together with one layer of bubble wrap, and cushioning material is placed in the gaps to reduce the risk of damage caused by impacts during shipping.
Service Fee	Under 2kg: JPY 150 2–5kg: JPY 260 5–10kg: JPY 360 10kg or more: JPY 580
Strengthening Internal Reinforcement
Description	Items are reinforced separately with bubble wrap. If there are no more than 20 items, each item will generally be wrapped individually. If there are more than 20 items, they will be reinforced in groups as appropriate. Cushioning material will also be placed along the four inner sides of the shipping box or in the available gaps. Recommended for fragile items.
Service Fee	Under 2kg: JPY 350 2–5kg: JPY 820 5–10kg: JPY 1,580 10kg or more: JPY 2,100
External Bubble-Wrap Reinforcement
Description	The outer shipping box is wrapped in bubble wrap to further reduce the risk of damage from impacts during transit. The fee is based on parcel volume.
Service Fee	0–9,072 cm³: JPY 200 9,073–23,760 cm³: JPY 300 23,761–89,100 cm³: JPY 400 89,101 cm³ or more: JPY 480
Air Column Internal Reinforcement
Description	Air-column cushioning is placed along the four inner sides of the shipping box, with additional cushioning material inserted into the gaps. The warehouse will select a suitable shipping box based on the item's dimensions. This service is only available for Japan Post services, including EMS, Air, Registered Small Packet, and Surface Mail.
Service Fee	0–2kg: JPY 850 2.01–5kg: JPY 1,100 5.01–10kg: JPY 1,280 10.01kg or more: JPY 1,580
Waterproof Film Reinforcement
Description	The shipping box is wrapped in transparent waterproof film to reduce the risk of the box becoming damp or weakened by rain or moisture during international transit.
Service Fee	JPY 160–280

Important Notes

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Other Applicable Fees

1. Order Consolidation Fee — from JPY 0

2. Shipping Handling Fee — from JPY 0

3. Storage Fee — from JPY 0

Individual Orders	Doorzo provides 60 days of free storage from the date the order arrives at the warehouse, followed by up to 30 days of paid storage.
Consolidated Orders	Doorzo provides 15 days of free storage, followed by up to 30 days of paid storage. ※ Consolidated orders will normally proceed directly to the shipping stage. Storage time is calculated only in certain special circumstances.
Storage Fee Rates	Storage fee = Number of Paid Storage Days × order weight × JPY 50 Storage is charged at JPY 50 per kilogram per order for each 24-hour period. Any weight under 1 kg is rounded up to 1 kg. Storage fees are collected together with the international shipping fee.

Example: Individual Order
Storage Period	Stored for 68 days, including 8 days of paid storage
Order Weight	650g
Calculation	8 days × 1kg × JPY 50
Storage Fee	JPY 400
Example: Consolidated Order
Storage Period	Stored for 25 days, including 10 days of paid storage
Order Weight	4,500g
Calculation	10 days × 5kg × JPY 50
Storage Fee	JPY 2,500

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Order Services and Other Potential Fees

1. Order Services

Order Split (Even Split, Item Selection Split)
Description	Splits the items in an order into multiple parcels so they can be shipped separately.
Fee	Calculated based on the original parcel weight before splitting: · Under 5kg: JPY 500 for 2–3 parcels; an additional JPY 500 for every 2 additional parcels · 5–10kg: JPY 650 for 2–3 parcels; an additional JPY 650 for every 2 additional parcels · 10–30kg: JPY 800 for 2–3 parcels; an additional JPY 800 for every 2 additional parcels · 30kg or more: JPY 1,000 for 2–3 parcels; an additional JPY 2,000 for every 2 additional parcels
After-storage Photo Service
Description	Provides six photos of items already received at the warehouse: four item photos, one photo of the seller's outer shipping packaging, and one weighing photo with the seller's shipping packaging included.
Fee	JPY 500
Individual Item Reinforcement
Description	Reinforces designated items individually to reduce the risk of damage caused by impacts during shipping.
Fee	From JPY 200, depending on the item's volume and the number of reinforcement layers required
Cardboard Reinforcement
Description	Provides double-layer cardboard protection. Two pieces of cardboard are placed on either side of the item and secured with tape to improve compression and bending resistance.
Fee	JPY 300 per reinforcement
IN-Box Cushioning
Description	Paper or cushioning material is placed inside the product box to prevent internal parts from moving or shifting during transit.
Fee	JPY 300 per order
Additional Shipping Carton
Description	Adds a shipping box based on the item's existing packaging to improve protection during transit.
Fee	Approximately JPY 500–3,000, depending on the box size and amount of packing materials used. Fees may exceed JPY 3,000 for oversized or unusually shaped items.
Partial Item Disposal
Description	Disposes of designated items from an order at the user's request.
Fee	Basic disposal: JPY 500 per sub-order For more than 20 items: an additional JPY 200 for every 20 items due to the additional sorting required Bulky or difficult-to-dispose-of items: From JPY 1,500

2. Other Services

Case	Fee
Non-consolidated order	JPY 500 per order
For an order that has already been consolidated, if batteries must be inspected in n sub-orders	JPY 500 × n + JPY 300
If 10 or more items in an order require handling, due to the additional work involved	from JPY 800 Please contact Customer Support for the exact amount.

• Doorzo also offers special services such as Toploader, card sleeve, vacuum compression, poster tubes, and fishing rod tubes.
• Oversized or unusually shaped items, or items shipped by the Japanese seller without a shipping box, may require a custom-made or resized cardboard box. Fees start from JPY 1,000.
• Special requests such as partial item disposal, order discards, special reinforcement, shipping information changes, carrier contact, or assistance with duties and other charges may incur additional handling fees.
• Please submit a [Customer Ticket] to confirm service availability, handling procedures, and applicable fees.

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Payment Methods

• Credit cards: Visa, Mastercard, JCB, American Express, Diners Club, etc.
• PayPal
• Apple Pay
• Alipay
• WeChat Pay
• Alipay+ partner e-wallets: AlipayHK, TrueMoney Wallet, Touch 'n Go eWallet, GCash, K PLUS, DANA, Kakao Pay, Rabbit LINE Pay, Boost, etc.
• Other regional payment methods: JKOPay, AFTEE, Pi Wallet, etc.

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