ECMS

ECMS is a leading logistics provider in Asia, offering international shipping services at competitive rates with extensive experience in cross-border logistics.

Air Parcel Service

Service Availability

ECMS Air Parcel currently supports shipping to the following destinations: the United States, Canada, Taiwan, Hong Kong, Singapore, Malaysia, the Philippines, Thailand, Vietnam, Indonesia, South Korea, and Australia.

*For certain countries, DDP (Delivered Duty Paid), SST, and other applicable taxes may apply. Please refer to [User Guide – Import Duties & Taxes] for detailed information.

Delivery Time

Estimated delivery time: 7–21 business days
Actual delivery times may vary depending on factors such as flight arrangements, customs clearance, local delivery conditions, and holidays or peak seasons. Please refer to the actual delivery status for the final timeframe.

Shipping Requirements

The shipping address must be provided in English.
ECMS requires the recipient's name to be the full legal name. If the full legal name is not provided, any risks, such as customs clearance issues or return shipments, will be borne by the customer.
Delivery to pickup points, parcel lockers, post offices, or PO Boxes is not supported. Please provide a valid residential address to ensure successful delivery.

Shipping Fees

① Shipping Fee

Shipping fees vary by destination and can be calculated using the [International Shipping Calculator].

ECMS shipping costs are determined not only by the actual weight of the parcel, but also by its volumetric weight. The chargeable weight will be based on whichever is higher between the actual weight and the volumetric weight.

Volumetric Weight Formula:

Volumetric weight (kg) = Length × Width × Height ÷ 5000 (unit: cm)

② Shipping Handling Fees

ECMS Shipping Handling Fee ranges from JPY 150 to JPY 2,200, depending on the actual weight or volumetric weight of the parcel. The exact charges can be confirmed when selecting the shipping method.

Shipping Limitations

① Battery Restrictions

Lithium batteries are strictly prohibited for shipping. Prohibited items include, but are not limited to:

Power banks, smartphones and tablets, laptops, game consoles, spare or replacement lithium batteries

Dry Batteries (Rechargeable – Type A)

Must be installed inside the device (cannot be shipped separately)
Maximum 4 battery-containing items per package

Dry Batteries (Disposable – Type B)

No quantity limit
Recommended for small quantities only

Button Cells (Disposable)

No quantity limit
Recommended for small quantities only (e.g., watches, etc.)

② Regional Restrictions

Please refer to the country/region restrictions table below for specific limitations by country and region.

*For detailed restrictions, please refer to the official ECMS guidelines: https://www.ecmsglobal-jp.com/en/guidelines

Region	Transportation Policy
Size Restrictions	Minimum Size: 15 cm (L) × 10 cm (W) × 0.5 cm (H); ECMS Air Parcel is unavailable below this size.
Delivery Schedule	Shipping is dispatched twice per week.
General Restrictions	① Value limits: ECMS Air Parcel service is not available for parcels with a declared value below JPY 500 or exceeding JPY 200,000. ② Prohibited items: Sunscreen, deodorants, hair dye, pharmaceuticals, communication equipment, gambling items, pet food, tobacco, alcoholic beverages and food, wheels with tires, items containing lithium, weapons and armor, replica swords, model guns, toy guns, wireless equipment, weapon/armor accessories, etc.
Taiwan	① Maximum length must not exceed 80 cm, the second-longest side must not exceed 60 cm, and the total dimensions (L + W + H) must not exceed 170 cm. ② The recipient's name must match the name on their identification document. ③ Ceramic products, tea, whitening products, and beauty/health devices manufactured in China are not eligible for shipment.
Hong Kong	① Maximum length must not exceed 150 cm, and the total dimensions (L + W + H) must not exceed 170 cm. ② Copyright-related items and rice products are not eligible for shipment.
Singapore	① Maximum length must not exceed 100 cm, and the total dimensions (L + W + H) must not exceed 170 cm. ② Recommended customs declaration value: under 400 SGD. ③ Chewing gum is not eligible for shipment.
Malaysia	① Maximum length must not exceed 160 cm, and the total dimensions (L + W + H) must not exceed 170 cm. ② Recommended customs declaration value: under 500 RM. ③ Helmets, imaging equipment, salt, and similar items are not eligible for shipment.
U.S.A	① Maximum length must not exceed 55 cm, and the combined girth (length + girth) must be within 213 cm. ※ Girth is calculated as: width × 2 + height × 2 ② Certain regions in the United States and PO Box addresses are not supported. ③ Due to customs risks, regulatory restrictions, or carrier requirements, the following items are not eligible for shipment: luxury goods (e.g., leather products, branded apparel), cosmetics, food, pharmaceuticals, health supplements, tobacco, pet food, knives (including kitchen knives), eyewear/sunglasses, communication devices, automotive parts, model guns, etc. ④ For additional details regarding DDP, please refer to Usage Guide → International Shipping → "Import Duties & Taxes".
Australia	① Maximum length must not exceed 104 cm, and the total dimensions (L + W + H) must not exceed 170 cm. ② Recommended customs declaration value: under 1,000 AUD. ③ Imported ceramic products may be subject to customs inspection; please confirm with local customs before purchase. Candles, wool bags, sun hats, and items featuring the Australian flag are not eligible for ECMS shipping.
Thailand	① Maximum length must not exceed 70 cm, and the total dimensions (L + W + H) must not exceed 120 cm. ② Recommended customs declaration value: 40,000 THB per parcel. ③ Beauty and health devices, soap/body wash/toothpaste products, whitening products, and items featuring the Thai national flag or the Royal emblem are not eligible for ECMS shipping.
Philippines	① Maximum length must not exceed 100 cm, and the total dimensions (L + W + H) must not exceed 170 cm. ② Recommended customs declaration value: 10,000 PHP per parcel. ③ Counterfeit items and smoking-related products are not eligible for ECMS shipping.
Indonesia	① Maximum length must not exceed 105 cm, and the total dimensions (L + W + H) must not exceed 170 cm. ② Recommended customs declaration value: 1,500 USD per day. ③ Health supplements, cosmetics, electronic products, footwear, and apparel are subject to import quantity restrictions; please purchase with caution.
Korea	① Maximum length must not exceed 100 cm, and the total dimensions (L + W + H) must not exceed 160 cm. ② Letters and similar items are not eligible for ECMS shipping.
Canada	① Maximum length must not exceed 127 cm, and the total dimensions (L + W + H) must not exceed 290 cm. ② Feather products, wool products, leather goods, beauty devices, and knives are not eligible for ECMS shipping.

Customs Clearance & Duties

Shipments to different countries may be subject to customs duties, depending on the destination country's regulations and policies. Tax standards, types of duties, and duty-free thresholds may vary.

If customs clearance or duty payment procedures are required, the recipient is responsible for completing the necessary procedures in accordance with the instructions provided by the local customs authorities or logistics carrier, and for bearing any related taxes and fees.

If customs clearance fails, the package is returned, or additional fees are incurred due to the recipient's failure to pay duties, provide required documents, or cooperate with customs procedures, all related handling fees, return shipping fees, duties, and other costs shall be borne by the user.

*For more details, please refer to [User Guide – Import Duties & Taxes].

International Shipping Return

If a parcel is returned, we will provide 30 days of free storage after the parcel is returned to the Doorzo warehouse. Please ensure that you arrange for reshipment within this period and pay the full shipping cost again (including both the return shipping fee and the new outbound shipping fee). If no reshipment is arranged within 30 days, the parcel will be considered abandoned.

If a parcel is returned, the initial international shipping fee will not be refunded, and additional return handling fees may apply. The exact charges will be confirmed by the logistics provider after the parcel is returned to the Doorzo warehouse.

If the return is due to failure to pay customs duties upon arrival at the destination, and the logistics provider requests that Doorzo settle the duties, Doorzo reserves the right to charge the user for the corresponding customs fees.

*For more details, please refer to [User Guide – Prohibited & Returns].

Delivery & After-Sales Notice

To protect your rights and interests, please pay attention to the following upon receiving your package:

When receiving the parcel, regardless of whether the outer packaging appears intact, please take photos and record a full unboxing video during inspection. Be sure to keep the parcel and all original materials in their original condition (including the shipping label, packaging, and cushioning materials).
If you find any issues after receiving the package, please contact the courier company to obtain an official certificate for loss or damage. Additionally, please submit your unboxing photos or videos and related information to our customer support within 5 days of receipt.

*Before Doorzo customer support confirms and processes your case, please do not discard any relevant materials or evidence, as this may result in failure of your after-sales claim or other complications.

*For more details, please refer to [User Guide – After-Sales Service].

If you have any further questions, please contact us via Customer Tickets!