JDirectItems Shopping
JDirectItems Shopping (Yahoo!ショッピング) is a major Japanese online marketplace operated by LY Corporation. It brings together a wide range of stores offering clothing, electronics, household essentials, anime merchandise, food, and more.
QHow are proxy purchasing fees calculated?
AThe proxy purchasing fee for JDirectItems Shopping is based on the price of each item:
| Item Price | Proxy Purchasing Fee |
|---|---|
| Below JPY 2,000 | JPY 250 per item |
| JPY 2,000 or more | JPY 300 per item |
When you purchase multiple JDirectItems Shopping items in a single order, the proxy purchasing fee is capped at JPY 500.
For example, if you purchase three items priced at JPY 3,000 each in one order, the fee would normally be JPY 300 × 3 = JPY 900. With the cap applied, you pay only JPY 500.
※ When you submit and pay for your order, the system will calculate the proxy purchasing fee according to these rates and include it in the order total.
QHow are domestic shipping fees within Japan calculated?
A① Each store sets its own domestic shipping fees. Please refer to the amount shown on the product page.
② Items from different stores are shipped separately, and each store charges its own shipping fee.
③ Some stores offer free shipping on purchases over a certain amount. You may qualify if the combined original price of items from the same store meets its minimum purchase requirement. Proxy purchasing fees and other charges do not count toward this amount.
④ If the seller requires shipping fees to be paid on delivery or ships your order in multiple parcels, additional domestic shipping charges may apply after the items are stocked in. These will be listed as a shipping fee adjustment and collected together with the international shipping fee.
⑤ Domestic shipping fees are calculated separately for pre-order items and items that require separate delivery.
QWhen will the seller ship my items, and how long will they take to reach the Doorzo warehouse?
A① Regular in-stock items: The seller will arrange shipment once the purchase is complete. Dispatch times vary by store, but items are usually shipped within 1–7 days and arrive at Doorzo's warehouse in Japan within 2–10 days after dispatch. If an item has not been shipped after three weeks, we can help contact the seller for an update.
② Pre-orders and special-order items: Pre-orders, items sourced on request, backordered items, made-to-order products, items shipped directly from the manufacturer, and items sourced from overseas may take longer to ship. Please check the estimated dispatch date on the product page before purchasing, as some items may take several weeks or even months.
QAre the items authentic, and what condition are they in?
AItems on JDirectItems Shopping are sold by individual stores. Doorzo purchases items from your chosen store on your behalf, but cannot guarantee their condition or authenticity. If you have specific requirements regarding authenticity or condition, please carefully review the product information and store ratings before purchasing.
QWhy are some items unavailable for purchase, or why did my purchase fail?
ASome stores impose purchase limits on limited-edition items, such as one item or one purchase per person. If the applicable purchase limit has already been reached, Doorzo may be unable to purchase the item on your behalf. If the purchase fails, you will receive a full refund, including the item cost and proxy purchasing fee.
QHow can I tell whether my purchase was successful? What happens if an item is out of stock?
AOnce Doorzo successfully purchases your item, the order status will change to “Processed – Awaiting Stock In.” If the item is sold out or the seller is unable to ship it, a refund will be processed within three business days, including the item cost and proxy purchasing fee.
QCan I cancel my order or request a return or refund?
AOrders cannot be canceled once the purchase is complete. Please confirm the product information and estimated dispatch time before ordering. As a general rule, returns and refunds for buyer-related reasons are not accepted after purchase.
QCan Doorzo purchase a popular item for me urgently?
AOrders are processed in the order received, and expedited purchasing is currently unavailable. Our team will process your order as soon as possible. Thank you for your patience.
QWhy hasn’t my order been purchased yet?
AOrders requiring manual processing are handled between 10:00 and 19:00 Japan Standard Time. Orders placed at night will be processed in sequence starting the following morning. Some items require confirmation from the seller before purchase, so we may need to wait for a reply before proceeding.
QWhy do some items show “Currently Unavailable” and cannot be purchased?
ATo protect your interests, Doorzo blocks certain sellers with known records of dishonest conduct, as well as items that cannot be shipped internationally. Certain prohibited, shipping-restricted, or fragile items may also be marked as “Currently Unavailable.”