Korea EMS
Korea Post EMS is an international air shipping service operated by Korea Post. It offers fast delivery and end-to-end tracking, making it suitable for users who prioritize delivery speed.
Available Destinations
Korea Post EMS is currently available for the following 80 countries and regions:
| Region — Countries and Regions |
|---|
| Asia |
| Hong Kong, Macau, Taiwan, Singapore, Malaysia, Thailand, Vietnam, Indonesia, the Philippines, Cambodia, Laos, Myanmar, Mongolia, Brunei, India, Bangladesh, Nepal, Sri Lanka, the Maldives, Pakistan, Kazakhstan, Uzbekistan, Azerbaijan, Georgia, Armenia |
| Middle East |
| Israel, Qatar, Saudi Arabia, the United Arab Emirates |
| Europe |
| the United Kingdom, France, Germany, Spain, Portugal, Ireland, the Netherlands, Belgium, Luxembourg, Switzerland, Austria, Denmark, Norway, Sweden, Finland, Estonia, Latvia, Poland, the Czech Republic, the Slovak Republic, Hungary, Slovenia, Croatia, Bosnia and Herzegovina, Albania, North Macedonia, Bulgaria, Romania, Greece, Cyprus, Turkey, Ukraine, Belarus |
| The Americas |
| Canada, Mexico, Panama, the Dominican Republic, Ecuador, Peru, Chile, Argentina, Brazil |
| Africa |
| Morocco, Egypt, Ethiopia, Kenya, Nigeria, Mauritius |
| Oceania |
| Australia, New Zealand, Fiji |
Estimated Delivery Time
| Estimated Delivery Time | Countries and Regions |
|---|---|
| 5–7 business days | Hong Kong, Macau, Taiwan, Thailand |
| 7–9 business days | Singapore, Malaysia, Vietnam, Indonesia, Brunei, Cambodia, Laos, Myanmar, Mongolia, Australia, New Zealand, Fiji |
| 9–12 business days | All European destinations, the Middle East (Israel, Qatar, Saudi Arabia, the United Arab Emirates), Central Asia (Kazakhstan, Uzbekistan, Azerbaijan, Georgia, Armenia), and Canada |
| 12–16 business days | The Philippines, South Asia (India, Bangladesh, Nepal, Sri Lanka, the Maldives, Pakistan), all destinations in the Americas other than Canada, and all destinations in Africa |
① The times above are for reference only. They are calculated from the date the parcel leaves South Korea and do not include public holidays or customs processing time.
② Actual delivery may be affected by natural disasters, flight schedules, customs inspections, and the processing speed of the local postal service. Brazil, the Philippines and remote destinations are where extended delays are most likely, and shipping delays are not eligible for compensation.
Fees
① International Shipping Fee
International shipping fees are calculated based on whichever is greater: the parcel's actual weight or volumetric weight.
Volumetric weight is calculated as follows:
Volumetric weight (kg) = Length (cm) × Width (cm) × Height (cm) ÷ 6,000
You can estimate the shipping fee using the [International Shipping Calculator].
Before dispatch, the system will estimate the parcel size based on the dimensions recorded upon arrival at the warehouse and the required packing materials. If the final shipping fee is lower than the amount paid, we will refund the difference to the original payment account. We will not collect additional payment if the final shipping fee is higher.
② Shipping Handling Fee — JPY 150–2,200
A dispatch handling fee of JPY 150–2,200 applies. The fee is calculated based on the parcel's actual weight or volumetric weight. Please refer to the amount displayed when selecting a shipping method.
Shipping Restrictions
① Weight Limit
| Weight Limit — Countries and Regions |
|---|
| Up to 20 kg |
| Australia, Spain, Denmark, Sweden, Poland, Ukraine, Belarus, Armenia, Israel, Qatar, Kazakhstan, Mongolia, Myanmar, Mexico, Argentina |
| Up to 30 kg |
| All other destinations |
② Size Limit
| Size Limit — Countries and Regions |
|---|
| Longest side up to 1.05 m; longest side plus girth up to 2.45 m |
| Australia |
| Longest side up to 1.05 m; longest side plus girth up to 2 m |
| Spain, Malaysia, New Zealand, Brazil |
| Longest side up to 1.5 m; longest side plus girth up to 3 m |
| All other destinations |
※ Girth = (Width + Height) × 2.
※ Weight and size limits are set by each destination and may change at any time. Please check the latest limits before ordering: Korea Post official shipping conditions page.
③ Battery Restrictions
We cannot ship products containing any type of battery using this shipping method.
- We cannot ship products with built-in, non-removable batteries.
- For products with removable batteries, you may purchase the paid [Battery Removal] service and select this shipping method after the battery has been removed.
- The carrier reserves the right to open and inspect products that may contain batteries before dispatch. This may include opening products that are brand-new and factory-sealed.
*The absence of a battery notice on the product page does not guarantee that the product does not contain a battery. If a parcel contains a battery or battery-powered product that does not meet the shipping requirements, the carrier may refuse, return, or take other necessary action on the parcel. The user will be responsible for all resulting costs and liabilities.
④ Prohibited and Restricted Items
The following items cannot be shipped using this shipping method:
- Batteries and products containing batteries
- Air transport dangerous goods, including perfume, nail polish, nail polish remover, and aerosol cans
- Alcohol, tobacco, e-cigarettes, and related products
- Flammable or explosive products and compressed gases
- Corrosive, toxic, or hazardous chemicals
- Weapons, ammunition, and related products
- Live animals
- Cash, negotiable securities, jewelry, and precious metals
- Medicines and supplements without the required authorization
- Obscene, counterfeit, or illegal products
- Any other products prohibited from import by the destination country or region
Whether the following products can be shipped depends on the regulations of the destination:
- Food, snacks, instant noodles, canned food, kimchi, and sauces
- Skincare products, face masks, and makeup
- Red ginseng, herbal products, vitamins, and supplements
- Fragile items such as glassware, ceramics, and picture frames
Shipping eligibility may also depend on the product's ingredients, intended use, quantity, country-of-origin labeling, and import permit requirements. The carrier and the destination customs authorities will make the final decision.
If a parcel contains prohibited or restricted items, the carrier or customs authorities may refuse, return, confiscate, destroy, or otherwise dispose of the parcel. The user will be responsible for all resulting costs and losses.
*For more information about prohibited items, please refer to [User Guide – Prohibited Items & Returns].
Restrictions by Destination
Each destination has its own list of prohibited and restricted items, set by its own postal and customs authorities. Some items you can send to one country cannot be sent to another.
These categories are the ones most often restricted. If your parcel contains any of them, please check your destination first:
- Alcohol and beverages — many destinations refuse alcohol of any strength, and some also refuse ordinary drinks
- Food — processed food, canned food, grains, chocolate, coffee, honey and milk powder
- Financial documents — cheques, money orders, credit cards, stocks, bonds and traveler's cheques
- Jewelry and precious metals
- Electronics — mobile phones, cameras, laptops, home appliances and components
- Second-hand goods — used clothing, worn shoes, used appliances and antiques
- Clothing, textiles, footwear and leather goods
- Cosmetics and skincare products
- Animal by-products — leather, feathers, wool and animal hides
- Blood and biological samples
- Knives — including kitchen and medical knives
- Printed matter and stationery — calendars, magazines, business cards, photographs and artwork
- Watches
- Liquids and powders — some destinations refuse any parcel containing liquid or powder
For the full rules of each destination, please check the Korea Post official shipping conditions page:
*Restrictions, value limits, and quantity limits are decided by the destination and may change at any time. Items over the limit may be held, returned, confiscated, or destroyed.
*The final decision is always subject to review by the carrier and the customs authorities of the destination, and all resulting costs and losses are the user's responsibility.
Recipient Information Requirements
| Country or Region — Main Requirements |
|---|
| Hong Kong |
| Warehouse-style addresses beginning with "DD xxx" or "LOT xxx," or containing the word "warehouse," are not accepted. Please provide the full building name, floor, and unit number. |
| Taiwan |
| A telephone number is required. The recipient must complete identity verification and customs authorization through EZ WAY. |
| Singapore |
| P.O. Boxes and offshore islands are not supported. A specific UNIT NUMBER and telephone number are required. |
| Malaysia |
| P.O. Boxes are not supported. You cannot change the delivery address, and you cannot request a return after dispatch. |
| Vietnam and the Philippines |
| Enter the recipient's name in English, along with a reachable local telephone number. For the Philippines, the recipient's name must exactly match their passport. |
| Indonesia |
| The recipient's NPWP tax identification number is required for customs clearance. |
| Australia |
| After dispatch, you may correct only the street address. You cannot change the recipient's name, and you cannot request a return. |
| New Zealand |
| Individual recipients may be required to provide a visa and copies of all passport pages for customs clearance. |
| United Kingdom |
| P.O. Boxes are not supported. A complete and verifiable postcode is required. |
| France |
| P.O. Boxes and addresses in French overseas territories are not supported. The recipient's full name, door code, postcode, and French mobile number are required. |
| Germany |
| P.O. Boxes and Packstation addresses are not supported. The recipient's name must match the name shown on the building entrance or doorbell. A local telephone number and email address are also required. |
| Spain |
| P.O. Boxes are accepted. Some textile products may require the recipient to obtain an import permit. |
| Canada |
| A valid six-character postal code is required. The delivery address cannot be changed, and you cannot request a return after dispatch. |
| Brazil |
| The recipient's CPF tax identification number is required. The recipient's name and address must be entered in English. |
*For other destinations, please provide a complete residential address, a reachable local telephone number, and a valid postcode. Some countries may also require a tax identification number or an import permit for customs clearance.
*Incorrect, incomplete, or unreachable recipient information may cause the parcel to be held, become undeliverable, or be returned.
Customs Clearance and Taxes
① General Information
Depending on destination regulations, parcels may be subject to customs duties, import taxes, consumption taxes, or customs clearance fees.
This shipping method does not include tax payment or customs brokerage services. If taxes must be paid or customs documents must be submitted, the recipient must complete the required procedures and bear the related costs in accordance with instructions from the local customs authorities or carrier.
If a parcel is held, returned, or incurs additional charges because the recipient fails to pay taxes on time, submits the required documents, or cooperates with customs clearance, the user will be responsible for all resulting costs and liabilities. Delays caused by customs procedures or pending tax payments are not eligible for compensation.
Duty-free thresholds, tax rates, and customs clearance policies vary by destination and may change at any time. Please refer to the latest notice issued by the local customs authorities or carrier.
② Local Customs Clearance Fees
In some destinations, the local carrier may charge the recipient a customs clearance fee. This fee is not included in the shipping fees collected by Doorzo and must be paid separately by the recipient.
| Country | Reference Fee |
|---|---|
| Brazil | BRL 15 |
| Charged on every parcel that clears customs. Unpaid parcels may be returned. | |
| France | EUR 21 |
| Payable in cash or by cheque upon delivery. | |
| Spain | EUR 16.48 |
| Payable in cash. | |
| United Kingdom | GBP 12 |
| A fee of GBP 25 may apply to high-value parcels. | |
| Singapore | SGD 10 |
| Payable through the SingPost app, at a SAM kiosk, or at a post office. | |
| Germany | EUR 7.50 |
| You must pay the exact amount upon collection. Refusing to pay may be treated as refusing the parcel. | |
*The above fees are for reference only. The actual amount and payment method depend on the notice issued by the local customs authorities or carrier. Failure to pay the required fees on time may cause the parcel to be held or returned.
Returned Parcels
If a parcel is returned due to an incorrect address, unsuccessful delivery, recipient refusal, unpaid taxes, or failure to cooperate with customs clearance, Doorzo will return it to its warehouse in South Korea.
Once the parcel returns to the South Korean warehouse, Doorzo will provide 15 days of free storage. Please request reshipment within the free storage period and pay the full shipping fee again for the selected shipping method.
If you do not submit a request within 15 days, we will consider the parcel abandoned. Doorzo reserves the right to dispose of it, and we will not refund any fees.
You are responsible for all return and reshipment costs. Returns from some destinations may take a long time and may not be trackable or eligible for an inquiry:
- Returns from Australia may take up to six months.
- Returning from Vietnam usually takes more than three months. Parcels containing liquids, cosmetics, or batteries may be returned by sea.
- Parcels containing liquids sent to Brazil may not be eligible for return by air.
- Malaysia, Germany, Canada, Australia, New Zealand, and the United Kingdom generally do not allow return requests after dispatch.
Receiving Parcels and Claims
① Important Information When Receiving a Parcel
When receiving a parcel, please record a complete, continuous unboxing video starting while the parcel is still sealed, or take clear photographs throughout the unboxing process, even if the outer packaging appears damaged.
Please retain all of the following:
- The shipping box
- The shipping label
- The products and their packaging
- All cushioning and reinforcement materials
- Unboxing photographs or video
If any products are lost, missing, or damaged, please promptly contact the local carrier and request an official loss or damage certificate. You must also submit a [Customer Ticket] with the required supporting materials within five days from the date the tracking information shows the parcel as delivered.
*Do not discard the parcel, products, packaging, or any related evidence until the After-Sales Team has completed its review, as doing so may affect your claim.
② Claims Process
Depending on the circumstances, Doorzo will help you submit a claim to the carrier. Once Doorzo receives compensation from the carrier, Doorzo will pay you the amount received.
Korea Post or the relevant carrier determines eligibility for compensation and the final compensation amount. Doorzo cannot guarantee full compensation.
Doorzo may be unable to assist with a claim if the application deadline has passed or if you cannot provide complete, valid supporting evidence.
Fragile items such as glassware, ceramics, and picture frames are generally excluded from carrier compensation. CD cases, paper goods, and product packaging may also be ineligible for compensation due to the nature of international shipping. The user assumes the related shipping risks.
③ Korea Post EMS Maximum Compensation
| Situation / Maximum Compensation |
|---|
| Total loss of a document parcel |
| Actual loss and postage, up to KRW 52,500 |
| Partial loss of or damage to a document parcel |
| Actual loss and postage, up to KRW 52,500 |
| Loss, theft, or damage of a non-document parcel |
| Actual loss and postage, up to the limit calculated as KRW 70,000 plus KRW 7,870 per kilogram |
| Loss, theft, or damage of an insured parcel |
| Actual loss and postage, up to the insured amount, excluding the claim handling fee |
④ Exclusions from Compensation
The following circumstances are generally not eligible for compensation:
- Loss, theft, or damage caused by fire, natural disasters, or other events beyond reasonable control.
- Damage caused by inadequate packaging or the inherent nature of the product.
- Refusal, return, confiscation, or destruction resulting from prohibited or restricted items being included in the parcel.
- Return, destruction, or delay caused by quarantine inspections, biosecurity checks, or customs procedures at the destination.
- Delays and indirect losses caused by pending tax payments, customs clearance, or required document submission.
- Shipping delays involving destinations designated by Korea Post as long-delay areas.
- Cases in which the recipient did not report an issue upon receipt and cannot provide valid evidence of loss, damage, or tampering.
- Claims submitted after the application deadline or without complete supporting materials.
- Any other circumstances excluded from compensation under the rules of Korea Post or the relevant carrier.
If you have any further questions, please contact us via Customer Tickets!