Doorzo Priority is a cost-effective international air shipping services launched by Doorzo in partnership with Singapore Airlines, It offers both competitive pricing and stable delivery, providing you with a faster and more reliable cross-border shipping experience.
Service Availability
Doorzo Priority currently supports shipping to the following destinations:
- Singapore
- United States
- United Kingdom
Certain countries or regions may involve GST / customs duties. Please refer to [Import Duties & Taxes] for details.
Delivery Time
Estimated Delivery Time:
| Destination | Estimated Delivery Time |
|---|---|
| Singapore | 3–7 business days |
| United States | 5–12 business days |
| United Kingdom | 5–7 business days |
Actual delivery time may vary due to flight schedules, customs clearance, local delivery conditions, holidays, and peak seasons. Please refer to the latest tracking updates for the actual status.
Shipping Requirements
- Shipping addresses must be provided in English.
- The recipient's full legal (real) name is required. Incorrect or incomplete recipient information may result in customs clearance failure, delivery delays, or returned packages. Any resulting costs will be borne by the user.
- Delivery to parcel lockers, pickup points, collection stations, post offices, or PO Box addresses may not be supported in certain regions. Please provide a valid address.
- Please provide a valid phone number for receiving SMS or delivery notifications.
Shipping Fees
① Shipping Fees
You can estimate the shipping cost for Doorzo Priority by using the Shipping Calculator in the app. Shipping fees are calculated based on both the package's weight and volumetric weight. The higher of the two will be used to determine the shipping fee.
Volumetric Weight Formula:
Volumetric Weight (kg) = Length × Width × Height ÷ 5000 (cm)
Shipping fees are calculated based on the destination country/region, package weight, and dimensions. Users may estimate shipping fees via the [International Shipping Calculator] in the Doorzo app.
② Shipping Handling Fee
The shipping handling fee ranges from 150 JPY to 900 JPY, depending on the actual shipment weight or volumetric weight of the item. Please refer to the amount displayed on the shipping method selection page.
③ Tax and Duty Information
This shipping method uses the DDP (Delivered Duty Paid) model. Taxes, duties, and other related fees will be collected and paid in advance by Doorzo on your behalf.
| Destination | DDP Fee Calculation |
|---|---|
| United States | DDP = Base custom duty + 10% ad valorem tax + customs clearance handling fee |
| Singapore | Package value < SGD 400: No DDP fee required. No additional customs duties required locally. |
| Package value ≥ SGD 400: DDP = Item value × 9% + SGD 19 customs clearance handling fee | |
| United Kingdom | Package value < GBP 135: DDP = 20% VAT + GBP 5 customs clearance handling fee |
| Package value ≥ GBP 135: DDP = 20% VAT + GBP 5 customs clearance handling fee + Import duty | |
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VAT: Calculated at 20% of the total package value.
Customs Clearance Handling Fee: A fixed fee of GBP 5 per parcel, covering customs declaration, document review, and related clearance processing.
Import Duty: Applicable to parcels with a total value of GBP 135 or above, and calculated based on the product category, HS Code, and UK import regulations.
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Note: The package value refers to the total discounted purchase price of all items in the parcel. It does not include international shipping fees, service fees, or domestic shipping charges within Japan.
The actual tax and duty amounts may vary depending on changes in customs policy, item categories, or the information provided for customs clearance. Please refer to the actual fees charged. For more details, please refer to [User Guide → Import Duties & Taxes].
Shipping Restrictions
① Weight & Size Limits
| Restriction | Limit |
|---|---|
| Maximum Weight | < 20 kg |
| Maximum Length + Girth | < 245 cm |
| Total Item Value | ≤ USD 50,000 |
Packages exceeding the size or weight limits may not be eligible for Doorzo Priority shipping.
② Battery Restrictions
To ensure aviation safety, Doorzo Priority does not allow any items containing batteries. Prohibited items include, but are not limited to:
- All types of batteries, such as lithium batteries, dry batteries, button batteries, etc.
- Power storage devices, such as power banks, spare batteries, etc.
- Electronic devices containing batteries, such as mobile phones, tablets, laptops, etc.
- Any other items containing batteries.
If a package contains any battery-related items, the logistics provider has the right to refuse acceptance, return the package, or take other necessary handling measures. Any related fees and responsibilities arising therefrom shall be borne by the user.
③ Prohibited Items
The following items are prohibited, including but not limited to:
- Dangerous goods and flammable or explosive materials
- Knives, weapons, and related products
- Narcotics and other prohibited items
- Weapons and related products
- Cosmetics
- Food, dairy products, and infant food
- Hazardous chemicals and other regulated items
- Glassware and ceramic products
- Medicines
Additional import restrictions may apply depending on the destination country or region. Please refer to local customs regulations. For more details, please refer to [User Guide – Prohibited & Returned].
Customs Clearance
Depending on the destination country or region, packages may require customs inspection or additional clearance documentation. If customs cooperation is required, the local carrier or Doorzo may contact the recipient via SMS, phone call, or email. Please respond promptly to avoid delays or return shipments.
If a package is returned, destroyed, or delayed due to incomplete customs information, refusal to pay duties, or recipient non-cooperation, the user will be responsible for all related costs and liabilities.
International Shipping Return
If a parcel is returned, we will provide 30 days of free storage after the parcel is returned to the Doorzo warehouse. Please ensure that you arrange for reshipment within this period and pay the full shipping cost again (including both the return shipping fee and the new outbound shipping fee). If no reshipment is arranged within 30 days, the parcel will be considered abandoned.
*If a parcel is returned by DHL, the initial international shipping fee will not be refunded, and additional return handling fees may apply. The exact charges will be confirmed by the logistics provider after the parcel is returned to the Doorzo warehouse.
*If the return is due to failure to pay customs duties upon arrival at the destination, and the logistics provider requests that Doorzo settle the duties, Doorzo reserves the right to charge the user for the corresponding customs fees.
*For more details, please refer to [User Guide – Prohibited Items & International Shipping Returns].
Delivery & After-Sales Notice
To protect your rights and interests, please pay attention to the following upon receiving your package:
- When receiving the parcel, regardless of whether the outer packaging appears intact, please take photos and record a full unboxing video during inspection. Be sure to keep the parcel and all original materials in their original condition (including the shipping label, packaging, and cushioning materials).
- If you find any issues after receiving the package, please contact the courier company to obtain an official certificate for loss or damage, and submit your unboxing photos or videos to our customer support within 5 days of receipt.
*Before Doorzo customer support confirms and processes your case, please do not discard any relevant materials or evidence, as this may result in failure of your after-sales claim or other complications.
Compensation Policy
The compensation limit for Doorzo Priority is the lower of the following:
- The value of the item; or
- 5,500 JPY
The final result is subject to the logistics provider's decision. After receiving the required documents, the logistics provider will review the claim and notify us of the final review result and compensation amount.
After-Sales Application Deadline
| Case Type | Deadline |
|---|---|
| Lost Parcels | Within 25 days from the last tracking update |
| Damaged Parcels | Within 10 days from the last tracking update |
Claims submitted after the deadline may not be accepted by the logistics provider.
Cases Not Eligible for Compensation
The following cases are not eligible for compensation, including but not limited to:
- Damage to fragile items, such as glass products, ceramic products, etc.
- Minor dents, scratches, deformation, or damage to the item's original packaging, outer box, or color box
- Damage caused by improper packaging
- Package opening or minor damage caused by customs inspection, security checks, or other regulatory procedures
- Quality issues or manufacturing defects of the item itself
- Failure to provide the relevant supporting documents required by the logistics provider
The actual eligibility for compensation and the compensation amount will be subject to the logistics provider's final review.
*For more details, please refer to [User Guide – After-Sales Service].
If you have any further questions, please contact us via Customer Tickets!
