Prohibited & Returned
During international shipping, parcels must follow the laws, customs rules, and shipping policies of the countries and regions they pass through and are sent to. Some items may not be eligible for international shipping because of safety risks, legal restrictions, or transportation and customs clearance limitations.
To ensure safe transport and smooth delivery, Doorzo classifies certain items as prohibited or restricted under relevant regulations, and these items are not eligible for purchase or international shipping.
Please Note!
- Doorzo is not responsible for reviewing or verifying the specific categories of items users purchase. You are responsible for confirming, prior to purchase, whether the items comply with the laws, regulations, and policies of the destination country or region. Any risks, losses, or legal liabilities arising from non-compliance with import regulations shall be borne solely by the user.
- If Doorzo identifies that an order contains items prohibited by international postal or logistics regulations, Doorzo reserves the right to cancel the order unilaterally. Any third-party fees incurred during the refund process (such as transaction fees charged by credit card companies), as well as any consequences resulting from prohibited items (including but not limited to confiscation, destruction, or disposal by third parties), shall be the sole responsibility of the user.
Common International Prohibited Items
Applies to parcels shipped from both Japan and Korea.
| Spray | Perfume |
| Fireworks / Firecrackers | Sun Block / Sun Screen |
| Nail Polish | Hair Tonic |
| Electronic Cigarettes | Power Banks |
| Alcoholic Beverages (* Alcoholic content exceeding 24%) | |
Flammable or explosive items, other goods classified as "air transport dangerous goods," and items whose sale is prohibited by law are not eligible for proxy purchasing or forwarding services through Doorzo. Please make sure to carefully confirm before placing an order.
Refrigerated, frozen, and raw food items are also not supported, as Doorzo does not provide the necessary storage or shipping conditions for such products. Please refrain from purchasing these items.
*Import and export regulations may vary by shipping carrier and destination country or region. Please confirm the latest requirements with the destination customs authority and the shipping carrier before placing your order.
Prohibited Item Categories
The following items are prohibited or restricted, including but not limited to the following:
IP-Infringing Items
- Medicines and medical devices, such as contact lenses, massagers, and hearing aids, can only be sold by licensed professionals.
- Items that infringe on intellectual property rights, such as patents, utility models, design rights, trademarks, copyrights, neighboring rights, integrated circuit layout designs, or breeders' rights, are prohibited for sale.
Illegal Publication Products
- Items with obscene content or adult products; Child pornography
- Diamonds (including raw and processed forms); Counterfeit currency; Stamps and tax stamps; Official documents
- National treasures; Important cultural heritage
- Important artworks; Pirated CDs/DVDs/software; Misleadingly labeled or original-unknown items
- Lottery tickets; Cash; Gift vouchers; Food and beverage vouchers
Explosive and Pressurized Items
- Compressed sprays, high-pressure gases, gas fuels (such as butane canisters and gas cylinders), gas lighters, kerosene lamps, portable oxygen respirators, liquefied gases, helium, refrigerants (Freon), nitrogen, liquid nitrogen, small oxygen generators, oxygen cylinders (including diving equipment), aerosol cans (such as hair sprays, deodorant sprays, spray paints, and pain relief sprays), oxygen-enriched products, camping gas products (such as portable gas stoves), fire extinguishers, hydraulic devices, and automobile engines.
Flammable & Oxidizing Substances
- Flammable materials and liquids, ping pong balls, fuels (such as gasoline and kerosene), matches, lighters, paints, perfumes/fragrances/aroma oils/essential oils, nail polish and nail polish remover, alcohol, thinner, oxidizers, cooking oil, engine oil.
- Items labeled with warnings such as "Keep Away from Fire" or similar indications.
Examples: sunscreen, shampoo, glue, etc. - Glue (Products containing glue, such as figures, dolls, hobby items, toys, fake eyelash sets, etc., may incur additional disposal fees when disposed of.)
Organic and Biological Items
- Living organisms (including animals, plants, and insects), items containing soil, flowers, potted plants, live bait, meat products, pet food, fresh animal milk, eggs, items requiring refrigeration or freezing, fruits and vegetables, plant seeds, specimens (such as insects), red coral, and taxidermy (including large specimens).
- Alcoholic beverages with an alcohol content exceeding 24% (depending on the import regulations of each country, beverages below 24% may also be subject to customs restrictions).
- Animal and plant products that violate the CITES (Washington Convention), such as ivory, tortoiseshell, fur, crocodile leather, snake skin, lizard or scorpion skin, etc.
Firearms and Ammunition (Including Replicas)
- Firearms (including model guns, air guns, pistols, rifles, machine guns, cannons, as well as their ammunition and firearm parts), imitation knives, and all types of swords.
Batteries and Magnetic Items
- Rechargeable batteries, lead-acid batteries, nickel-metal hydride batteries, lithium metal batteries (restricted in some countries), lithium-ion batteries (restricted in some countries), products containing lithium metal or lithium-ion batteries (restricted in some countries), magnets, and generators/engines.
Explosives and Gas-Related Items
- Gunpowder-based products (such as fireworks, firecrackers, Western-style fireworks, and ammunition), suspension systems and shock absorbers, new or used items that have (or may have) come into contact with fuel or oil, and air conditioners.
- Automotive airbags, steering wheels containing airbags, containers used for storing fuel or oil, fuel tanks, carburetors (both new and used), seat belt pretensioners, and vehicles (including cars, motorcycles, motorized bicycles, and bicycles with non-removable tire air).
Toxic Substances
- Drugs, psychotropic substances, drug paraphernalia, narcotics, toxic and hazardous substances, pesticides, tobacco/cigarettes, insect repellents, agricultural chemicals, and organic solvents.
Chemical Substances
- Corrosive materials, mercury (including items containing mercury such as batteries, thermometers, blood pressure monitors, and barometers), chloroform, bleach, peroxides, oxidizing agents, carbon/charcoal, dry ice, asbestos, uranium, plutonium, needles, nuclear waste, radioactive materials, sodium hydroxide, barium carbonate, formalin, formaldehyde, printer toner cartridges, ink, and printer ink cartridges.
Parcels Shipped from Korea: Additional Prohibited Items
Parcels shipped from Korea are handled by Korea Post EMS. In addition to the common prohibited items listed above, the following items are prohibited or restricted in many countries. Please confirm before placing your order.
- Alcohol & Beverages
All alcoholic beverages (regardless of alcohol content), soft drinks, mineral water - Food
Shelf-stable and processed foods, canned goods, instant noodles, grains, chocolate, coffee, honey, milk powder and dairy products, seafood and dried marine products - Cosmetics & Skincare
General cosmetics, creams, lotions - Electronics
Mobile phones, cameras and lenses, laptops, home appliances, audio equipment, game consoles, electronic components, and radio devices such as receivers - High-Value Items
Jewelry, gemstones, gold, silver and platinum products, watches - Negotiable Instruments & Securities
Checks, money orders, credit cards, stocks, bonds, traveler's checks, air tickets - Blades
Kitchen knives, tailoring knives, medical blades, and all other types of knives - Political & Religious Items
Political publications and promotional materials, religious books and religious articles - Others
Blood and biological samples, toys and models, machinery/automobile/computer parts, parcels containing liquids or powders
Special Notes
- In some countries, customs will return food and medicines (including traditional Chinese and Korean medicines) directly or destroy them on site.
- Some countries set value, weight, or quantity limits for items of the same category. Exceeding these limits will result in the entire parcel being returned.
- Some items require an import permit, quarantine certificate, or certificate of origin in order to enter the destination country.
*Regulations vary by country and may be adjusted at any time. If the items you plan to ship fall within the scope above, please submit a Customer Ticket before placing your order to confirm the latest requirements of the destination country. Any losses resulting from detention, return, confiscation, or destruction due to unconfirmed requirements shall be borne solely by the user.
International Shipping Return
Parcels may be returned by the destination customs authority or the carrier for reasons including, but not limited to, exceeding import value or quantity limits, failure to pay duties and taxes on time, failure to submit required customs clearance documents, refusal by the recipient, or the inclusion of prohibited items.
If a parcel is returned, it will be sent back to the original dispatch warehouse by default (parcels shipped from Japan are returned to the Japan warehouse, and parcels shipped from Korea are returned to the Korea warehouse). Once the parcel has been returned and stocked in, you will be notified via an in-site message. Returned parcels will be eligible for 30 days of free storage. Please arrange reshipment within this period. If you take no action within 30 days, the parcel will be deemed abandoned, and Doorzo reserves the right to dispose of it without further notice.
In principle, international shipping fees already paid for returned parcels are non-refundable, and items are not eligible for a refund. Once the parcel is returned to the warehouse, you may arrange reshipment.
When arranging reshipment, the following fees will apply:
New international shipping fee + Return handling fee (JPY 500 per order) + Return shipping fee (if any) + Additional reinforcement or other service fees (if any)
*Returned parcels cannot be consolidated with other stored orders; however, they may be split, and additional handling fees will apply.
Return Policies by Carrier
[Japan Post]
Japan Post will return the parcel using the original tracking number. The return process typically takes 1–3 months, though the exact timeframe cannot be guaranteed.
For different shipping methods:
- Surface / Air Mail: Return shipping fees apply; parcels are usually returned by sea.
- EMS / EPL: No return shipping fee; parcels are usually returned by air.
*If the value of your parcel exceeds JPY 200,000, you may be required to pay import handling fees upon its return to Japan, in addition to return shipping costs. These fees are typically JPY 6,600–12,000, depending on the parcel's circumstances.
[Korea Post]
We will return parcels to Doorzo's Korea warehouse. Our customer support team will confirm the return timeframe and applicable fees. Korea Post EMS does not provide a delivery guarantee service, and delivery delays may occur. We appreciate your understanding.
[ECMS] & [Doorzo Air]
This shipping method does not support returns. If Doorzo contacts you about your order and needs your cooperation with the local carrier or customs, please contact the relevant parties promptly and complete the required procedures.
If you do not take action within the required timeframe, the carrier may deem the parcel abandoned. In such cases, the parcel cannot be recovered, and all paid item costs and international shipping fees will be non-refundable.
[DHL] & [FedEx]
If DHL or FedEx determines a parcel is returned, international shipping fees are non-refundable, and additional return shipping and handling fees may apply. The exact charges will be based on the carrier's notification after the parcel is returned to the Doorzo warehouse.
In addition, if a parcel is returned after arriving at the destination due to unpaid duties and taxes, and the carrier subsequently charges Doorzo for such duties and related handling fees, Doorzo reserves the right to recover these amounts from the user.
If you have any further questions, please contact us via Customer Tickets!