Verbotene Gegenstände
Prohibited Items
Doorzo is unable and under no obligation to review and classify the specific item category for its users. It is essential that you confirm whether the items you are purchasing comply with the relevant regulations and policies of the destination country or region before making a purchase. In case the goods violate import regulations, the user will bear full responsibility for any risks that may arise.
If Doorzo identifies that the user's purchased items include internationally prohibited items, Doorzo reserves the right to cancel the order unilaterally. Any transaction fees charged by third parties, such as credit card companies, for processing refunds and any consequences that may arise from shipping prohibited items, such as confiscation or disposal by third parties, will be the user's responsibility.
Doorzo is unable to facilitate the purchase or shipment of "dangerous goods," including flam- mable or explosive materials, as well as items pro- hibited by law. We strongly advise verifying the nature of the items you intend to purchase before completing your transaction.
* Import and export regulations vary depending on the shipping carrier and the destination country or region. Therefore, it is important to consult the latest guidelines from customs authorities and the carrier prior to placing your order.
International Shipping Prohibited Item List
• Spray
• Perfume
• Fireworks/Firecrackers
• Sun Block (* Alcoholic content exceeding 24%)
• Nail Polish
• Hair Tonic (* Alcoholic content exceeding 24%)
• Alcoholic Beverages (* Alcoholic content exceeding 24%)
• Electronic Cigarettes
• Power Banks / Charger
Items prohibited from export or subject to export control under Japanese law
IP-infringing items
- Medicines and medical devices like contact lenses, massagers, and hearing aids can only be sold by licensed professionals.
- Items that infringe on intellectual property rights, such as patents, utility models, design rights, trademarks, copyrights, neighboring rights, integrated circuit layout designs, or breeders' rights, are prohibited for sale.
Illegal publication products
• Items with obscene content or adult products
• Child pornography
• Diamonds (including raw and processed forms)
• Counterfeit currency
• Stamps and tax stamps
• Official documents
• National treasures, Important cultural heritage
• Important artworks
• Pirated CDs/DVDs/software
• Misleadingly labeled or origin-unknown items
• Lottery tickets
• Cash
• Gift vouchers
• Food and beverage vouchers
Gases
• Compressed sprays
• High-pressure gases
• Gas (gas canisters, gas tanks)
• Gas igniters
• Kerosene lamps
• Portable oxygen respirators
• Liquefied gas
• Helium
• Freon
• Nitrogen, liquid nitrogen
• Small oxygen generators
• Oxygen tanks (for underwater breathing)
• Aerosol cans (hairspray, deodorant spray, paint spray, pain relief sprays, etc.)
• Oxygen-enriched products
• Camping gas products (e.g., portable gas stoves)
• Fire extinguishers
• Hydraulic device
• Automobile engine
Flammable & Oxidising Substances
• Flammable substances, liquids• Ping pong balls
• Fuels (gasoline, kerosene)
• Matches
• Lighters
• Paint
• Perfume/fragrance/essential oils
• Nail polish and remover
• Alcohol
• Wetting agents
• Oxidizers
• Edible oils
• Items labeled with warnings like "Flammables" (e.g., sunscreen, shampoo, glue)
• Glue (Products containing glue, such as figures, dolls, hobby items, toys, fake eyelash sets, etc., may incur additional disposal fees when disposed of)
Biological items
• Biological items (including animals, plants, and insects)• Items with soil
• Flowers, potted plants, and other plants
• Live bait
• Meat products
• Pet food
• Fresh animal milk, eggs
• Items that require freezing or refrigeration
• Fruits and vegetables
• Plant seeds
• Specimens (e.g., insects)
• Red coral
• Taxidermy (large specimens)
• Alcoholic beverages with an alcohol content over 70% (depending on import regulations, alcohol with less than 70% alcohol may also face customs issues)
• Wildlife products that violate the CITES (Convention on International Trade in Endangered Species), such as ivory, turtle shells, furs, crocodile leather, snake skin, lizard skin, etc.)
Firearm & Ammunition
• Firearms (model guns, air guns, handguns, rifles, machine guns, cannons, and ammunition or parts for these weapons)
• Replica knives and swords
Batteries & Magnetised Materials
• Rechargeable batteries
• Lead-acid batteries
• Nickel-metal hydride batteries
• Lithium metal batteries (except in certain countries)
• Lithium-ion batteries (except in certain countries)
• Products containing lithium metal batteries or lithium-ion batteries (except in certain countries)
• Magnets
• Generators/engines
Explosives
• Gunpowder products (fireworks, firecrackers, western firecrackers, and ammunition)
• Suspension systems and shock absorbers
• New or used items that may have been in contact with fuel/oil
• Air conditioners
• Vehicle airbags
• Steering wheels with built-in airbags
• New or used items containing containers, fuel tanks, carburetors, etc., for storing fuel/oil
• Seatbelt pretensioners
• Vehicles (cars, motorcycles, motorized bicycles, bicycles with sealed inner tubes, etc.)
Acid & Radioactive
• Mercury (including mercury-containing batteries, thermometers, blood pressure monitors, barometers, etc.)
• Chloroform
• Bleach
• Peroxides, oxidizers
• Charcoal
• Dry ice
• Asbestos
• Uranium
• Plutonium
• Thorium
• Nuclear waste
• Radioactive materials
• Sodium hydroxide
• Barium carbonate
• Formalin, formaldehyde
• Printer toner cartridges
• Ink, printer ink cartridges (may require customs documents for shipping, and depending on the required documents, we may not be able to provide them)
Toxic Substance
• Drugs
• Psychotropic substances
• Drug paraphernalia
• Narcotics
• Toxic and harmful substances
• Insecticides
• Tobacco / Cigarettes
• Insect repellents
• Pesticides
• Organic solvents
• Corrosive substances
Large Items
Large items (such as fishing rods, pool cues, golf clubs, bicycles, skis, life-size figures, car bumpers, tires, wheels, car seats, door trims, exhaust pipes, front car parts, furniture, etc.) are subject to limited shipping options, and international shipping costs are higher. Please be cautious when purchasing. Doorzo's definition of large items:
• Weight: Over 30kg including packaging).
• Dimensions: Any side exceeding 150cm, or length + (width + height) × 2 exceeding 300cm.
• Shipping Calculator: https://www.doorzo.com/de/userGuide/prohibited-items-list-shipping-doorzo?code=shipment-embargo&deeplink_dlType=3
Large items may require special packaging, with additional packaging fees starting from 1600 yen (specific fees will be calculated based on the actual situation). They require specialized logistics channels for transportation, and some countries may have import restrictions or additional taxes/fees. It is recommended to confirm shipping costs, whether the item is disassembled, and import regulations before purchasing to avoid additional costs.
For any questions, please contact customer service for more detailed information.
Copyright © 2015-2025 doorzo.com, All Rights Reserved
Versand-Rechner
Leitfaden für neue Benutzer
Chatbot-Kundendienst
