Amazon Japan is the biggest e-commerce platform in Japan. When you see items labeled as 'Sold by Amazon Japan,' it means that Amazon is responsible for order fulfillment, ensuring that you receive a brand-new and authentic product. On the other hand, items listed by a 'Third-party seller' may come from an individual or a store, and the quality may vary, including the possibility of second-hand items.

 

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Q&A

 

• A: The proxy purchase fee for Amazon Japan orders is 3%, with a minimum fee of 50 JPY and a maximum fee of 300 JPY. The total price of your order will include the fee calculated according to the above rules, and this will be presented to you before confirming your purchase.

 

• A: The manual order processing time is from 10 AM to 7 PM (JST). Orders placed outside these operating hours will be processed the following day.

 

• A: If, for any reason, the seller is unable to ship your purchased item, resulting in the cancellation of the order, we will process a refund within 3 working days, including the item cost and proxy purchase fee.

 

• A: We apologize, but once an order is paid for, it CANNOT be canceled. Please double-check your items before purchasing.

 

• A: The cost of domestic shipping is determined by the official rates provided by the store. If a seller indicates that the buyer is responsible for domestic shipping costs, you will be required to cover the shipping fee adjustment upon the items' arrival at the warehouse. This adjustment will be combined with the international shipping fee, and both fees should be paid together.

 

• A: When buying second-hand items from individual sellers, we cannot guarantee their condition or authenticity. We suggest purchasing items sold by Amazon or corporate stores on Amazon Japan to ensure authenticity and condition.

 

• A: To protect your rights, we have blocked certain products from untrustworthy sellers or products that cannot be shipped internationally. In addition, certain prohibited items, restricted items, and fragile items will appear as 'Temporarily Unsupported'.

 

• A: We carefully inspect all packages delivered to our warehouse for any visible damages caused during domestic shipping upon arrival. We will handle any problems identified at this stage directly with the seller. But, as we cannot inspect items, we do not make any commitments regarding missing or incorrect items nor offer solutions for such cases. If your missing item has been left out in our warehouse, we will promptly send it to you. We kindly ask for your full awareness of the risk before ordering.

 

• A: International shipping for hazardous materials, including flammable, explosive, and toxic products, is prohibited. Please be aware that you will be responsible for any expenses associated with the purchase and shipping of hazardous materials in the event they are returned by Japan Post or local customs.