Doorzo Authenticate

Thank you for choosing Doorzo Authenticate! We'll provide professional verification that your item meets brand standards. Please review the following instructions.

Service Features

• Quality Authentication for Worry-Free

The authentication service covers five major categories and multiple brands for a more secure shopping experience.

Product Category	Authentication Fee per Item
Trading Cards	1,500 JPY per card
Shoes	2,000 JPY per pair
Clothing	2,000 JPY per piece
Jewelry and Luxury Brand Goods	5,000 JPY per piece
Watch	4% of the Product Price Min. 6000 JPY & MAX. 150000 JPY

Authentication Fee for Multiple Items:

Total Fee = Authentication Fee per Item × Number of Items

Example: For 3 trading cards, the fee would be 1,500 JPY x 3 = 4,500 JPY.

• Authentication Guarantee

After Doorzo Authentication, a certification label will be placed on the packaging to ensure authenticity.

Tag Example

Certificate of Authenticity

If needed, you can request a Certificate of Authenticity through a customer ticket.

Fee: ￥1,100 per certificate

Service Scope

Doorzo authenticate is available on: Mercari, Rakuma, JDirectltems Auction, JDirectltems Fleamarket, Rakuten and Amazon Japan.

Special Note: If you purchase an item from JDirectltems Auction and select the "Doorzo Authenticate", the item cannot be shipped together with other items (i.e., bundle shipping is not supported).

Items eligible for authentication: TCG (Trading Card Game), shoes, clothing, jewelry, Watch, and luxury brand goods.

TCG (Trading Card Game)

*UNION ARENA cards bought from Rakuma are not eligible for authentication.

Shoes

Jewelry

*Goro's & Chrome Hearts necklaces: Each component (pendant/chain) requires separate authentication; only silver pieces can be authenticated.

Clothing

Watch

Luxury brand goods

When the item you purchased falls within the scope of the "Doorzo Authenticate," you can choose this service. However, due to potential errors in category settings by the seller, items that do not meet the authentication criteria may still be eligible for this service. If such a situation occurs, we will automatically cancel the service and fully refund the authentication fee.

This service only verifies whether the item meets the craftsmanship standards of the brand and provides a "Yes" or "No" result. It does not evaluate condition, wear, defects, or other aspects.

Service Process

• Authentication Process

Your item will first be sent to an Authentication Authority. After authentication, it will be forwarded to our warehouse.

• Meets Brand Standards

If the item passes authentication, it will proceed to the shipping process.

• The product doesn't meet the brand's standards

If the item fails authentication, we'll file an appeal with the seller to protect your rights. If the appeal is successful and the seller cancels the transaction, will issue a refund, minus applicable fees (including return shipping within Japan, proxy fee, and authentication fee), and notify you once the refund is processed.

• Unable to Authenticate

If the Authentication Authority determines that the item cannot be authenticated, we will cancel the service and refund the authentication fee.

Includes but is not limited to the following situations:

• Missing key authentication points

• Poor product condition

• Missing accessories

• Post-set diamonds

Authenticating time

The time for a product to reach the Authentication Authority varies by shipping origin and method. Once received, the authentication usually takes 1-3 business days.

Fees and Refund Policy

This is a paid service with fees varying by product type, shown at checkout. Once purchased, cancellations or refunds aren't allowed. Please review the terms carefully before purchasing. We're dedicated to ensuring a quality shopping experience. If you have any questions, our customer service team is here to help. Thank you for your trust and support!

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