Servicio de Fotografía Post-Ingreso
To help you confirm the actual condition of your item after stock-in, we provide the After-storage Photo Service.
| Service Fee | JPY 500 per request |
| Processing Time | Approximately 1–3 business days |
Service Details
A total of 6 photos will be provided (4 product photos, 1 outer-packaging photo, and 1 weight photo). Customized shooting angles are not supported.
Unopened new items will not be opened for photography by default. For orders containing more than 20 items, products will be photographed stacked rather than flat-laid. If you require customized photo angles, please contact customer service in advance to request an additional paid service.
Important notes:
- This order is already stocked in. Only items purchased from Mercari are eligible to use these photos to request after-sales support from the seller within 14 days after the item is stocked-in the warehouse. Please contact customer service for assistance. Items purchased from other platforms are not supported for after-sales applications through this service.
- Free re-shooting is not supported.
- The weight shown in the photo does not include any additional packing materials or shipping labels that may be added during shipment.
Photo examples are shown below:
Mercari After-Storage Appeal Guidelines
If you notice any issues with your Mercari order after reviewing the after-storage photos, please contact Customer Support as soon as possible to submit a claim.
When contacting us, please clearly indicate the discrepancies between the seller's original listing photos and the warehouse photos (for example, by marking them on the images or providing side-by-side comparisons). We will assist you in following up with the seller and, if applicable, the Mercari platform.
Notes:
- Only items purchased on Mercari are eligible for after-sales appeals using after-storage photos. The appeal must be submitted within 14 days after the item is stored in the warehouse.
- Because the system has already confirmed receipt with the seller at the time of item stock-in, filing an appeal afterward becomes more difficult.
- We will first contact the seller to negotiate. If the seller does not cooperate or fails to respond for an extended period, the case will be escalated to Mercari's support team.
- If the seller or Mercari ultimately approves the after-sales request, the refund will be issued after deducting applicable service fees (such as proxy purchasing fees, after-storage photo service fee, domestic shipping, etc.).
- If both the seller and Mercari reject the appeal, the item cost and related service fees cannot be refunded. The appeal process will be considered closed.
Doorzo offers several pre-storage services, including Item Inspection, Pre-storage Photo, Electronic Check, and Doorzo Authenticate. These services allow you to confirm the item's basic condition before it is officially stored in the warehouse.
If you have any further questions, please contact us via Customer Tickets!