What should I do if I received a counterfeit item?
Please record a complete unboxing video when receiving and opening the package, and keep all received contents, including the shipping box and protective packaging materials.
Please submit a Customer Ticket to contact Doorzo customer support.
When submitting the ticket, please clearly explain why you believe the item is not authentic and provide comparison photos between the received item and an authentic product.
If your issue has not been resolved, please click the customer ticket button below to contact us.