Ürün Denetimi
Item Inspection
| The Item Inspection service checks basic details such as size, color, and quantity against the photos and descriptions in the seller’s listing after your items arrive at the Doorzo warehouse. |
This helps identify incorrect or missing items, or clear discrepancies between the items received and the listing.
This service does not include authentication or an assessment of item condition. It also does not provide photos of the actual items for you to review.
Please refer to the examples below for details on what this service covers.
Service Fee: JPY 300 per order
1. Supported Platforms
Japanese shopping platforms: Available for Mercari, Rakuten Rakuma, Amazon Japan, Rakuten Ichiba, JDirectItems Fleamarket, Surugaya and others. You can generally select this service when placing your order or add it before your items are stocked into the warehouse.
JDirectItems Auction: This service cannot be selected when placing a bid. You can add it after winning the auction and once the order enters the formal processing stage, but before your items are stocked into the warehouse.
Korean shopping platforms: This service is currently unavailable.
※ To check availability, look for the Item Inspection option on the order placement or order details page.
2. Inspection Process and Scope
If you select Item Inspection, our warehouse staff will compare the items received against the photos and detailed descriptions in the seller’s listing when they arrive at the Doorzo warehouse.
The following limitations apply:
• Only details shown or explicitly stated in the seller’s listing will be checked. Anything not shown or described is outside the scope of this service.
• For items listed as “Brand New, Unused” or “Unopened,” the product packaging will not be opened for inspection.
3. Inspection Results and Next Steps
1. Items Pass Inspection
If the items fall within the scope of this service and no discrepancies are found, we will stock them in and notify you via an in-app message.
2. Items Do Not Match the Listing
If we find that the items do not match the seller’s description, we will contact the seller and do our best to arrange a replacement or compensation on your behalf.
3. Replacements or Missing Items
If the seller agrees to replace an item or send missing items, we will stock them once they arrive at the Doorzo warehouse.
4. Refunds or Partial Compensation
Cancellation and Refund: If the seller cannot send the missing or replacement items and the transaction can be canceled and refunded, Doorzo will process the refund after deducting applicable costs, including the proxy purchasing fee, Item Inspection fee, domestic shipping fees within Japan, and any other service fees already incurred. We will notify you via an in-app message once the refund has been processed.
Partial Refund: If the seller offers a partial refund, we will contact you via an in-app message and help you negotiate with the seller. Once both parties reach an agreement and the partial refund is processed, we will stock the items in as usual.
5. Unsuccessful Claims
Although we will do our best to resolve the issue on your behalf, the outcome depends on how the seller and the platform’s support team handle the case. They may decline your request. If this happens, we cannot refund any related fees, and you will be responsible for any resulting losses. The Item Inspection service will then conclude, and the order will automatically be marked as completed.
6. Items Outside the Scope of This Service
If an item is not covered by Item Inspection, we will explain the reason via an in-app message and stock the item in as usual. No further after-sales assistance will be available for that item through this service. The Item Inspection fee you paid will be refunded.
7. Other Special Circumstances
If any other circumstances arise, we will notify you promptly via an in-app message to keep you informed of the progress and confirm the next steps.
After selecting Item Inspection, please check your order status and in-app messages regularly for updates.
✓4. Examples Covered by Item Inspection
• Incorrect Quantity The listing states that two figures are included, but only one is received. | • Items Do Not Match the Listing The items received clearly differ from the photos and description in the listing, such as in color or size. |
※ For this type of discrepancy to be covered, the listing’s photos, title, and written description must be consistent with one another, while the items received differ from that information.
✕5. Examples Not Covered by Item Inspection
• Functional Testing of Electronic Devices This service does not include powering on or testing cameras, appliances, or other electronic devices, or checking their internal components and functionality. | |
• Assembly and Moving Parts This service does not cover checks that require taking items apart, assembling them, or operating them to assess functionality or moving parts. This includes toys, model kits, furniture, and similar products. | |
• Authentication of Luxury Goods, Trading Cards, and Similar Items Authenticity checks that require qualified specialists, such as those for luxury goods and trading cards, are not included. | |
• Inconsistent Listing Information Items are not covered if the listing’s photos, title, and description do not fully agree—for example, if they show or describe different items, or if something appears in one but is missing from another. | |
• Objects Not Included in the Sale Display props, decorative items, outer boxes, and other objects that are not included in the sale are not covered. | |
• Assessing Item Condition and Minor Imperfections This service does not cover details that are not clearly stated in the listing, such as whether an item has been opened or whether its packaging or warranty documents are included. Minor scratches, stains, and other details that are difficult to see or reliably assess are also excluded. | |
• Quality and Quantity Checks for “Junk” Items and Bulk Lots This service does not cover quality or quantity checks for items listed as “junk” or sold in bulk lots. | |
• Items Whose Contents Cannot Be Identified Items are not covered if the listing does not provide enough information to identify what is included. Examples include lucky bags, items with undisclosed contents, listings featuring only official promotional images rather than photos of the actual items, and listings with blurry photos. | |
• Items That Are Partially Hidden or Cut Off in Photos Items are not covered if graphics or other objects obscure them, or if they extend beyond the edges of the photos, making it difficult to determine exactly what is included. | |
• Unspecified Item Quantity Items are not covered if the quantity cannot be clearly determined from the listing’s description and photos. |
Compensation Policy for Items Covered by Guarantee
In rare cases, where items pass warehouse inspection but discrepancies in quantity or content are identified upon receipt, please contact customer service within 5 days of delivery to request compensation. Please note that items not covered by this service are ineligible for compensation.
Documentation Requirements
A complete video of unpacking your items or the following photos:
· Six images capturing all sides of the box
· 2-3 photos of the items you selected for our item inspection service
Submission Deadline
Please submit within 5 days after the package is marked as received.
Note: Requests submitted more than five days after the package has been received or those submitted with incomplete documentation cannot be accepted.
Other Details about Compensation
Upon acceptance of your claim, we will proceed with an investigation to determine its eligibility within the coverage. You will be notified of the result within 14 days from the date of acceptance, and we will assist you in completing the subsequent compensation procedures.
Note: Due to the unique nature of international shipping, items such as CD cases, paper goods, and product packaging boxes involving issues like compression, deformation, damage, or contamination will not be accepted.
Additionally, please note that Doorzo will no longer assist in handling compensation procedures with the shipping carrier on your behalf.