Item Inspection
Service fee: 300 JPY/order
This service is limited to assisting users in identifying basic discrepancies, such as product size, colour, quantity, and other details that do not match the product page. It cannot be used as an authentication service. Please refer to the examples below.
* This service is not available for Yahoo! Auctions or Yahoo! Flea Market items.
You have selected the [item inspection service] service. Once you add the service to your order, we will compare the item with the seller's images and details upon its arrival at the warehouse. Here are some common scenarios during item inspection:
* Any contents not shown in the seller's images will not be inspected.
* Items labeled as 'new, unused, and unopened' will not be unsealed for inspection.
Normal Stock Notification:
If the item complies with the seller's images and descriptions, as outlined in the scope of the item inspection service, the order will be approved, and you will be notified upon its arrival.
Handling of Discrepancies:
If the item does not match the description, we will proactively contact the seller to negotiate a replacement or compensation solution for you.
Replacement:
If the seller agrees to send a replacement, the item will follow the normal stock entry process once it arrives at the warehouse.
Compensation:
A. If the seller cannot send a replacement or cancel the transaction, we will deduct necessary fees (including purchasing service fees, inspection service fees, domestic shipping costs in Japan, and any other incurred service fees) and notify you via an internal message that the refund has been processed.
B. If the seller agrees to provide partial compensation, we will contact you via an internal message to assist with negotiations. Once both parties reach an agreement, we will process the item for normal stock entry after the price adjustment.
Unsuccessful Claims:
Please note that although we will make every effort to secure your rights, the seller or platform may still refuse to handle the order. If the claim is rejected, we cannot refund any associated fees, and you will need to bear the cost. At this point, the service process will conclude, and the order will be marked as complete.
Items Outside the Service Guarantee Scope:
For items not covered by the [item Inspection service] service guarantee, we will inform you of the specific reasons via an internal message and proceed with normal stock entry without supporting after-sales requests. We will also refund the inspection service fee you paid.
Special Situations Notification:
In case of other special circumstances, we will notify you promptly via an internal message to ensure you are updated on the item's status.
Once you select the item inspection service, please keep an eye on your order updates and any messages in your inbox.
Examples where the Item Inspection Guarantee applies
• Incorrect Quantity Example: The product description indicates that two figurines are included, but only one is received.
• Deviation from the Product Page
Example: The received item differs significantly in color or size from the product description and images.
* Although the product page's images, title, and descriptions are consistent, the received item does not match.
Examples where the Item Inspection Guarantee does not apply
• Testing the functionality of electronic items
Testing the functionality of cameras and other electronic devices after they are powered on or examining their internal structure and performance are not covered by the guarantee.
• Assembly and mobility of items in categories like toys and furniture
Items that require disassembly or assembly to verify their functionality are not covered by the guarantee.
• Authenticity of luxury items, trading cards, and similar items
Luxury items, trading cards, and other similar categories requiring specialized qualifications are not covered by the guarantee.
• Inconsistencies on the item page
Any mismatches among an item's image, title, and descriptions, including inconsistent descriptions, excess items, or lack of items, are not covered by our service.
• Items that are not included as part of the product
Decorative items, packaging materials, or external boxes used for displaying the product are not considered part of the actual product and are, therefore, not covered by our guarantee.
• Verify the item's condition, like its level of newness or the severity of defects.
• The quality of items labeled as 'junk' or the precise quantity of items marked as 'bulk.'
Items specified as 'junk' in its product description or those sold in large quantities are not covered by the guarantee.
• The item's specific content cannot be determined.
Lucky bags, unreleased items, those with only official images (not actual photos), and items with blurred images are not covered by the guarantee, as their specific content cannot be determined.
• Items are partially concealed in the display images
If the item is concealed or extends beyond image boundaries in the display images, confirming its complete content becomes challenging, and such cases are not covered by the guarantee.
• Unspecified item quantity
Items with unspecified quantities in their descriptions or images are not covered by the guarantee.
Compensation Policy for Items Covered by Guarantee
In rare cases, where items pass warehouse inspection but discrepancies in quantity or content are identified upon receipt, please contact customer service within 5 days of delivery to request compensation. Please note that items not covered by this service are ineligible for compensation. Documentation Requirements
A complete video of unpacking your items or the following photos:
• Six images capturing all sides of the box
• 2-3 photos of the items you selected for our item inspection service
Submission Deadline
Please submit within 5 days after the package is marked as received.
Note: Requests submitted more than five days after the package has been received or those submitted with incomplete documentation cannot be accepted.
Other Details about Compensation
Upon acceptance of your claim, we will proceed with an investigation to determine its eligibility within the coverage. You will be notified of the result within 14 days from the date of acceptance, and we will assist you in completing the subsequent compensation procedures.
Note: Due to the unique nature of international shipping, items such as CD cases, paper goods, and product packaging boxes involving issues like compression, deformation, damage, or contamination will not be accepted.
Additionally, please note that Doorzo will no longer assist in handling compensation procedures with the shipping carrier on your behalf.
