စွန့်ဝင် အခွန်နှင့် အမြှောက်အတင်း (Taxes)

During international shipping, customs duties, GST, and other related taxes may apply depending on the regulations of the destination country or region. Whether these fees are required, as well as the amount and how they are charged, will depend on local customs policies, the shipping method, and the contents of the parcel.

Unless otherwise stated for certain countries or shipping methods below, Doorzo does not collect customs-related fees on behalf of customers. If duties or other customs clearance procedures are required during shipping, the recipient must handle them according to the instructions of local customs or the logistics provider. Any related taxes and fees shall be borne by the recipient.

This section briefly explains the possible taxes and fees involved in Doorzo's international shipping process, including the rules for DDP (Delivered Duty Paid) and GST, to help you better understand the fee structure, estimate shipping costs in advance, and avoid possible delays caused by tax issues.

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Malaysia – Sales & Service Tax (SST)

Policy Background & Effective Date

	Details
Policy Background	Under Malaysian tax regulations, Low Value Goods (LVG) imported into Malaysia are subject to Sales & Service Tax (SST).
Effective Date	This policy applies to eligible parcels shipped on or after January 1, 2026.

Tax Rate & Applicable Threshold

	Details
Tax Rate	A 10% SST applies to items with a unit price of MYR 500 or below.
Threshold Determination	The unit price is based on the amount shown on the invoice, and will be converted to Malaysian Ringgit (MYR) using the applicable exchange rate at the time international shipping is selected. If the unit price is below MYR 500, 10% SST will be applied to the item value.

Tax Calculation Basis

Unit Price	Items
Includes	The unit price as shown on the invoice (Example: If a parcel contains three figures priced at MYR 200 each, the total parcel value is MYR 600. However, since each item's unit price is below MYR 500, a 10% SST will be applied to each item.) The amount will be converted to MYR using the applicable exchange rate at the time of international shipment. The invoice item value reflects the actual amount paid after coupon or discount deductions.
Excludes	International shipping fees Insurance fees Other delivery-related charges

Payment Method

Collection Method	Details
Prepaid Collection	For items with a unit price of MYR 500 or below, SST will be collected together with international shipping fees at checkout.
Post-Delivery Collection	For items with a unit price above MYR 500, SST will not be collected by Doorzo. If applicable, taxes will be charged by the local delivery company at the time of delivery.

Important Notes

• If SST was prepaid during international shipping but is charged again upon delivery, you may submit your tax payment receipt to Doorzo Customer Support via Customer Tickets for verification.
• SST applies only to Malaysia's import sales tax. Import duties or other fees, if applicable, will be assessed and collected separately by local carriers or customs authorities (Common categories subject to import duties include skincare products, apparel, footwear, watches, etc.).
• The final tax amount is determined by Malaysian Customs. Prepaid SST is an estimate, and the actual assessment is subject to customs review.

Disclaimer

• The above information is based on currently available regulatory guidance. Actual handling may change in accordance with updates to Malaysian tax policies. Please refer to the latest official announcements for the most accurate information.
• Official Malaysian government website: https://mylvg.customs.gov.my/Home

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Singapore – Goods and Services Tax (GST)

Policy Background & Effective Rules

	Details
Policy Background	Under Singapore tax regulations, goods imported into Singapore are subject to GST. This applies to general imported goods as well as low-value goods.
Scope of Application	All international packages shipped to Singapore that meet the taxable conditions may be subject to GST.

Tax Rate & Applicable Threshold

Package Value	DDP Fee
Below SGD 400	No DDP fee required. No additional customs duties or GST will be charged locally.
SGD 400 or above	Doorzo will collect GST and the customs clearance handling fee on your behalf (together referred to as the DDP fee). DDP = Package value × 9% GST + SGD 19 customs clearance handling fee

Calculation Basis

• GST is calculated only based on the total value of the items in the package. The package value refers to the actual discounted purchase amount shown on the invoice. (Example: If a parcel contains 3 figures and the actual purchase amount paid for each item is SGD 120, the total item value is SGD 360.)
• The following fees are not included in the GST calculation: international shipping fees, service fees, domestic shipping fees within Japan, and other related charges.
• The item value will be converted into Singapore dollars (SGD) at the applicable exchange rate when the package is shipped internationally.

Important Notes

• GST is ultimately determined by Singapore Customs and IRAS. The prepaid amount is an estimate calculated by the system, and the actual tax amount shall be subject to the amount confirmed by customs.
• If duplicate taxation occurs, you may submit a Customer Tickets with the tax payment receipt for verification and assistance.
• Customs clearance handling fees, advance payment fees, and other related charges may vary by shipping method. Please refer to the amount displayed on the checkout page.
• If the package contains multiple items, taxes and fees will be calculated based on the overall package information.

Disclaimer

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Canada – Delivered Duty Paid (DDP)

Applicable Shipping Methods

• ECMS
• Doorzo Air

Fee Details

Fee Item	Calculation
Customs Duty	Total Package Value × applicable duty rate. The rate is determined by the product category, HS Code, and Canadian import regulations.
Canada Regional Surtax	Total Package Value × applicable provincial or territorial rate. Please ensure that the province or territory in the recipient's address is entered correctly to avoid errors in tax calculation.

Customs Duty

Canada Regional Surtax

Important Notes

• The final tax amount and customs clearance outcome are determined by Canadian customs authorities. DDP service only collects estimated duties and taxes in advance; the actual amount and clearance outcome remain subject to the final customs assessment.
• Using the DDP service does not guarantee successful customs clearance. If a parcel is abandoned, returned, or disposed of due to circumstances involving the recipient or a decision by Canadian customs authorities, Doorzo will not be held responsible. In such cases, prepaid DDP charges will be refunded, but the item cost and international shipping fee will not be refunded.
• Due to customs clearance risks, regulatory restrictions, or carrier requirements, certain items may not be eligible for DDP service or delivery. Please refer to the options displayed by the system and comply with all applicable local regulations.

Disclaimer

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United States – Delivered Duty Paid (DDP)

Policy Background & Effective Date

	Details
Policy Update	In accordance with an executive order issued by the U.S. government in August 2025, significant changes have been made to the previous duty-free policy for imported goods valued at USD 800 or less.
Effective Date	This policy applies to parcels entering U.S. customs clearance on or after August 29, 2025.

Applicable Shipping Methods

• Japan Post — EMS, Air Mail, Surface Mail, and Air Packet
• Doorzo Air
• ECMS
• Doorzo Priority
• DHL
• FedEx

Fee Collection & Calculation

	Details
Payment Stage	If DDP fees apply to your package, the applicable amount will be displayed on the international shipping payment page and collected together with the international shipping fee.
Fee Components	Base Customs Duty — calculated according to the product category, HTS Code, and U.S. import regulations. 10% Ad Valorem Import Duty — calculated as 10% of the actual purchase price of the goods. Customs Clearance and Related Service Fees — cover duty declaration, document review, and customs clearance processing. The applicable fee items and rates vary by shipping method (see below).

Additional Fees by Shipping Method

Package Value	Handling
USD 2,500 or less	Subject to prepaid DDP charges. Zonos assists with the calculation, declaration, and payment of the applicable duties and taxes, so the following fees will apply: Postal Clearance Fee — a fixed fee of USD 1.69 per package, covering duty and tax declarations, payments, and related customs clearance data processing by Zonos. Landed Cost Guarantee — charged at 10% of the Base Customs Duty. In return, Zonos assumes the risk of any difference between the estimated and final customs charges: if the actual charges exceed the estimate, Zonos covers the difference and no additional payment is requested; if the actual charges are lower, the difference is not refunded.
More than USD 2,500	DDU (Delivered Duty Unpaid) applies. After the parcel arrives in the United States, the recipient must complete customs clearance and pay the applicable duties and fees in accordance with the requirements of the local carrier and customs authorities.

Fee Type	Conditions & Amount
Clearance Handling Fee	If all items in the package are duty-free: no fee. If the package contains at least one dutiable item: JPY 3,300 per package.
Line Item Fee	Five or fewer product categories: no fee. More than five product categories: USD 5 for each additional category, starting from the sixth category.

Fee Type	Conditions & Amount
Clearance Handling Fee	All items duty-free: no fee.
	At least one dutiable item, total value under USD 800: USD 15 per package.
	At least one dutiable item, total value USD 800 or more: USD 29 per package.
Line Item Fee	Three or fewer product categories: no fee. More than three product categories: USD 3.50 for each additional category, starting from the fourth category.

Notes

• The Line Item Fee is pre-collected based on the number of item links in the parcel. The final amount will be recalculated at the time of shipment according to the actual declaration, and any overcharged amount will be automatically refunded.
• "Item links" refer to the actual product listing pages at the time of purchase. If a single order includes items from multiple links, the count is based on the number of item links rather than the number of orders.
• The Line Item Fee is charged in USD and converted into JPY using the exchange rate applicable at the time the shipping method is selected. Please refer to the amount shown on the international shipping page for the final fee.
• The total parcel value refers to the combined actual purchase price of all items in the parcel, including duty-free items.

Important Notes

• Final Customs Assessment: The final tax amount is determined by the U.S. Customs Authority. The DDP fee is an estimated amount collected in advance for duties and taxes; the actual tax amount will be subject to the final assessment by U.S. Customs.
• Customs & Abandonment: Prepayment of the DDP fee does not guarantee successful customs clearance. If the parcel is abandoned or disposed of due to the consignee's circumstances or a decision by local customs authorities, Doorzo shall not be liable. In such cases, the prepaid DDP fees (duties, taxes, and handling fees) will be refunded, while the item cost and international shipping fees will not be refunded.
• Fee Structures: Fee structures vary by shipping method (Japan Post / Doorzo Air / ECMS / Doorzo Priority / DHL / FedEx). Please refer to the detailed breakdown shown on the international shipping selection page for the actual charges.
• Disclaimer: The above information is based on currently available data and may change in accordance with U.S. customs policy updates.

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United Kingdom – Delivered Duty Paid (DDP)

Applicable Shipping Method

• Doorzo Priority - UK

Fee Calculation

Package Value	DDP Calculation
Below GBP 135	DDP = VAT + customs clearance handling fee
GBP 135 or more	DDP = VAT + customs duty + customs clearance handling fee

Fee Details

Fee Item	Details
VAT	Calculated at 20% of the total package value. Value Added Tax (VAT) is a consumption tax imposed on goods and services in the United Kingdom. Imported goods that meet the applicable tax requirements are subject to import VAT.
Customs Duty	When the total package value is GBP 135 or more, customs duty will be calculated according to the product category, HS code, and applicable UK import regulations.
Customs Clearance Handling Fee	A fee of GBP 5 is charged per package. This fee covers customs declarations, document reviews, and other related processing.

Calculation Basis

Restrictions

Important Notes

• DDP fees are collected in advance. The final tax amount and customs clearance result are determined by UK customs authorities and are subject to their assessment.
• Using the DDP service does not guarantee successful customs clearance.
• If a package is abandoned, returned, or disposed of due to circumstances attributable to the recipient or a decision by local customs authorities, Doorzo will not be liable for any resulting losses. In such cases, the prepaid DDP fees will be refunded. However, the product cost and international shipping fee will not be refunded.

Disclaimer

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