New Users' Guide

Welcome to Doorzo! 

Discover a world of endless possibilities with our extensive and diverse selection of stores, offering convenient purchasing, bidding, and international shipping services.

 At Doorzo, we have established strategic partnerships with leading Japanese shopping websites such as Mercari and Rakuten, ensuring seamless access to major e-commerce platforms. Our expansive range of products caters to a wide variety of interests including anime collectibles, figurines, board games, fashion items, and miscellaneous goods. Immerse yourself in the unparalleled joy of Japanese online shopping just right here!


How it works? 

Two Simple Payments, Straight From Japan to Your Door!

Order Payment+International Shipping Fee Payment

Step1. Search for Products: 

Search for your desired products using keywords.

Step2. Place Your Order: 

Add selected items to your shopping cart and proceed to payment.

Step3. Order Arrival and Shipping: 

Once your order arrives at our warehouse, you can choose to have it shipped directly to you or consolidate it with other orders and pay the relevant international shipping fees.

Step 4. Order Delivery: 

Your package will be delivered to your doorstep by the shipping carrier.

Worldwide Delivery:


※To calculate the shipping costs to different countries and regions, you can use the [International Shipping Calculator].


1. Why would you use proxy purchasing services?

Many Japanese sellers may not offer international shipping services, often resulting in language barriers and challenges with international payments. Doorzo's professional services, however, help overcome these obstacles, making it easier for you to acquire your desired items.

2. Is there a proxy purchase fee with Doorzo?

Yes, there is a proxy purchase fee associated with orders placed through Doorzo. The specific cost for this fee is detailed in the item information.

3. What items are restricted from being purchased and shipped by Doorzo?

Please note that Doorzo cannot purchase items that are internationally prohibited or restricted for import/export. To avoid any inconvenience, please ensure that the items you intend to purchase are not included in Doorzo's list of prohibited items before placing an order. You may refer to the [Prohibited Items] section for more information on restricted items.

If you attempt to ship any prohibited items, resulting in the return of the items by the shipping carrier or local customs, you will be responsible for all associated expenses.

4. What are Doorzo's operating hours?

Customer Support Hours:

Monday to Friday, 10:30 AM to 6:30 PM (JST).

If you need to contact us, please use the email address provided at the bottom of the website. We will respond within one working day of receiving your message.

You can also try using our chatbot to get help with common queries. To access frequently asked questions, simply click on the customer service button on our webpage's right side.

 ② Order Processing Hours:

Most of Doorzo's orders are automatically processed by the system. However, orders requiring manual processing will be handled during operating hours.

Monday to Sunday: 10:00 AM to 7:00 PM (JST).

If you place an order outside our operating hours, it will be processed on the following operating day.

Warehouse Operating Hours:

Monday to Sunday: 10:00 AM to 7:00 PM (JST)


Doorzo does not offer proxy purchases for fragile items such as glass, ceramics, frames, etc. As these items are not covered by shipping compensation, any associated risks are assumed by you if you choose to purchase them. Please be aware that due to the complexities of international shipping, Doorzo cannot assist in seeking reimbursement for damages to items such as CD cases, paper products, and outer packaging boxes. If you have concerns, we recommend refraining from purchasing such items.

When shipping packages internationally, certain weight and size limitations must be followed. If you plan to buy items with special dimensions, such as fishing poles, wide posters, paintings, large furniture, etc., please take a moment to review the details of each shipping method beforehand. This ensures that the product specifications stay within the limits, avoiding any potential shipping issues.

Why Doorzo?

• Official partner of Japan's top e-commerce platforms!

• Ship multiple orders in one package directly from Japan!

• One-click translation, 24/7 order processing!

• Discover a wide range of unique Japanese products!

• Save big with our exclusive offers!

• Expert support for all your shopping needs!