International Shipping

image.png


Doorzo currently provides four shipping options through Japan Post, offering services including EMS, Registered Small Packet, Air Mail, and Surface Mail.

The following is an introduction to the delivery options provided by Japan Post, along with relevant notes. Please read through if you plan to use Japan Post for shipping your packages.


 

【Summary of Japan Post's delivery options】


① EMS:  The fastest shipping method; Doorzo provides EMS packages with exclusive advantages, including prioritized packaging and shipping.

Registered Small Packet: A rapid shipping choice ideal for packages weighing less than 1.8 kg.

Air Mail: While the fees are relatively higher, the delivery time is second only to EMS.

④ Surface Mail: Shipped by sea, this option provides a cost-effective solution for heavier packages and packages with less time sensitivity.

Note: Delivery time may experience delays due to unforeseen circumstances such as natural disasters or human factors, as well as potential impacts from local customs and postal processing times. International shipping timelines are subject to actual transportation conditions. Your understanding and patience are appreciated.



【Japan Post Shipping Rates】


The international shipping fees are set according to the official rates provided by Japan Post.

To calculate the shipping costs for shipping to different countries and regions, you can use the [International Shipping Calculator].

Note: When you choose a shipping service other than EMS from JP Post, a shipping handling fee based on the package's weight may apply.

 


【Shipping Handling Fee】Starting from 0 JPY!


Here is the list of shipping handling fees for packages being shipped with a non-EMS option:


Package Weight

Surface Mail

Air Mail

Registered Small Packet

1KG

0

0

150

2KG

5KG

200

200

-

8KG

300

300

10KG

400

400

13KG

500

500

15KG

600

600

18KG

700

700

20KG

900

900

23KG

1100

1100

25KG

1300

1300

28KG

1500

1500

30KG

1700

1700

 


【Shipping Restrictions】


1. Restrictions on the number of items in one package: 

Japan Post does not limit the number of items shipping from Japan. However, please be mindful of any restrictions imposed by the destination country.

 

2. Quantity limit for items with batteries:

① Lithium batteries→ must be installed in the device and cannot be shipped separately, such as with cameras, gaming consoles, phones, tablets, and computers.

★Each package is limited to 2 items containing rechargeable batteries.


② Dry batteries type A (disposable batteries) → must be installed in the device and cannot be shipped separately.

★Each package is limited to 4 items containing dry batteries.


③ Dry batteries type B (disposable batteries)→have no quantity limit, but it is advisable to ship them in small quantities, such as for watches, capsule toys, etc.


④ Small button batteries (disposable batteries) →have no quantity limit, but it is advisable to ship them in small quantities, such as for watches, capsule toys, etc.


If the number of batteries in a package exceeds the specified limits, there is a high chance of rejection when using air shipping methods such as EMS, Air, and Registered Small Packet. While considering Surface Mail is recommended, we cannot guarantee the package won't be rejected. Therefore, it is important to choose the shipping method carefully with an awareness of the risks involved with air shipping.


 3. Prohibited Items:

Japan Post prohibits the export of the following items:

1. Explosives

2. Gases

3. Flammable liquids

4. Flammable solids, substances prone to spontaneous combustion, and materials that produce flammable gas upon contact with water

5. Oxidizing substances and organic peroxides

6. Toxic and infectious substances

7. Radioactive materials

8. Corrosive substances

Other harmful substances and items containing environmentally hazardous materials

For more details on prohibited items, please refer to the official Japan Post website.

 

4. Package size and weight restrictions:

Here are the common size and weight restrictions for EMS, Air, Traceable Small Air, and Surface Mail:

※ Please be aware that specific size and weight regulations may vary by country or region. Make sure to check the official Japan Post website before making a purchase.



 

 

EMS, Air Mail, Surface Mail

Registered Small Packet

image.png

Weight Limit

20kg ~30kg

~1.8kg

Size Limit

L +(W+H)x 2 = 300cm

L+W+H= 90cm

The max. length limit for the longest side

~150cm

~60cm

 

5. Package Value Limit:

Packages with a total declared value exceeding 200,000 JPY cannot be shipped.

Note: The calculation includes the sum of individual item prices, domestic shipping fees within Japan, and miscellaneous charges such as proxy purchasing fees.

 



image.png 


DHL, the renowned international express and logistics company based in Germany, offers a wide range of transportation and delivery services. With its global network of transportation hubs, DHL ensures fast and reliable shipping efficiency.

 

Note!! The delivery address for DHL must be provided in English.

 


【DHL Shipping Fees】

You can calculate shipping costs to various countries and regions using the [International Shipping Calculator].

※ The calculation of DHL shipping fees is not based only on the package's actual weight. It also involves calculating the volumetric weight, which is determined by the formula: (Length x Width x Height in cm) / 5000.

 

 

【DHL Shipping Handling Fee】Starting from 100JPY

Here is the list of shipping handling fees:


Package Weight

DHL Shipping Handling Fee (JPY)

1KG

100

2KG

5KG

200

8KG

300

10KG

400

13KG

500

15KG

600

18KG

700

20KG

900

23KG

1100

 

【Limitations】


1. Quantity Limitations:

DHL does not limit the number of items shipping from Japan. However, please be mindful of any restrictions imposed by the destination country.


2. Prohibited Items:

Kindly review the import restrictions set by the destination country or region and verify the list of prohibited items on the official DHL website


3. Package Size and Weight Limitations:

Depending on the destination country or region, DHL may have different package sizes and weight restrictions. It is advisable to verify with DHL before shipping for the most accurate information.

 


Other Notes:


【Customs and Duties】

When sending packages to different countries, it's important to be aware that customs duties might apply depending on the destination country's regulations and policies. Each country has its tax standards, types of taxation, and exemptions. In cases where customs duties are required, the recipient is responsible for following the instructions provided by the customs or shipping carrier of the respective country. Additionally, the recipient is accountable for any taxes and fees associated with the package.

※ For inquiries regarding the tax invoice and charges, please consult with the shipping carrier and relevant customs officials.

 

【Package Return】

When a package fails to meet customs entry standards, payment of taxes is delayed, the recipient rejects delivery, or prohibited items are discovered and the package is returned to our warehouse, we offer a free storage period of 30 days from the date of its arrival. During this period, kindly ensure that you resend the package by paying the entire shipping cost of the selected shipping option, including the return and resending shipping fees.

※ Return shipping fees are usually applicable, and the specific costs will be informed by the shipping carrier after the package is returned to the Doorzo warehouse.

Kindly note that if you do not choose to resend within 30 days, the package will be considered abandoned.

 

【Notes for Signing Receipt】

Before you sign the delivery note, it is important to thoroughly examine the items inside the box, regardless of the package's external appearance. We highly recommend taking pictures or videos to document the condition of both the package and its contents. Please make sure to keep the original state of the package intact, including the shipping label, packaging, and cushioning materials.

If you discover any missing or damaged items after signing the delivery receipt, please immediately contact the shipping carrier to obtain proof of loss or damage. Then, please get in touch with our customer service and provide all the relevant information within 5 days after signing for the delivery.

It's important not to dispose of any relevant documents while our after-sales department handles the issue. This will help prevent complications and ensure a smooth process for seeking reimbursement.

 

【After-sales for Damaged/Lost Packages 】

1. If your package is damaged or lost during shipping due to improper handling, courier mishandling, or customs inspection, it's essential to retain photos of the opened package or have a complete unboxing video starting from the unopened state of the package. This will help us process your request more efficiently. Please contact the shipping carrier to obtain proof of loss or damage and send all necessary information to our customer service within 5 days after signing for the delivery. We will assist you through the entire process of applying for compensation with the shipping carrier. Once it is approved, we will promptly refund the full amount to you.

2. If your application for compensation exceeds the specified deadline or if the required documentation is incomplete, Doorzo cannot assist in processing your reimbursement request.

3. Doorzo does not offer proxy purchases for fragile items such as glass, ceramics, frames, etc. As these items are not covered by shipping compensation, any associated risks are assumed by you if you choose to purchase them. Please be aware that due to the complexities of international shipping, Doorzo cannot assist in seeking compensation for damages to items such as CD cases, paper products, and outer packaging boxes. If you have concerns, we recommend refraining from purchasing such items.

4. In case your items get lost due to customs or courier unpacking, it's recommended that you reach out to the shipping carrier or local customs staff immediately for prompt assistance.

 

Japan Post Max. Compensation Amount 

 

EMS

20,000 JPY

Registered Small Packet

6,000 JPY

International

Parcel

≤5kg

11,160 JPY

5kg-10kg

15,170 JPY

10kg-15kg

19,190 JPY

15kg-20kg

23,200 JPY

20kg-25kg

27,220 JPY

25kg-30kg

31,230 JPY

 

If you have any further questions, please feel free to reach out to our customer service.