【Personal Information Protection Policy】

Effective Date: December 1, 2022

Last Revised: December 1, 2022

SIG Service INC. (hereinafter referred to as "the Company") recognizes the protection of personal information and specific personal information as a significant responsibility. We acknowledge that the thorough protection of personal information is a social responsibility of the company. Guided by our personal information protection philosophy, self-imposed code of conduct, and commitment to our social mission, we diligently adhere to the pertinent laws and regulations safeguarding individual rights and personal information.

Furthermore, we will establish a personal information protection management system to implement the below policies. We are committed to continuously improving this system while staying up to date with the latest trends in IT technology, changes in social demands, fluctuations in the business environment, and other relevant factors.

1. We will collect, use, and provide personal information in a manner that is relevant to our business objectives and will refrain from handling such information beyond what is necessary to achieve those objectives. We will also take necessary measures to ensure this policy is strictly complied with.

2. We will comply with laws, government guidelines, and other regulations related to the handling of personal information.

3. We will establish and continuously improve rules and regulations and implement reasonable security measures to prevent risks such as personal information leakage, loss, and damage. In case of emergencies, we will take immediate corrective actions.

4. We will respond promptly and sincerely to complaints and consultations regarding the handling of personal information.

5. We will review the personal information protection management system in response to changes in the company's environment and actual circumstances in a timely and appropriate manner and continuously improve it.

Zhang Zhang

Representative Director and CEO

SIG Service INC.

【Announcement of the Purpose of Use of Personal Information】

SIG Service INC. (hereinafter referred to as "the Company") hereby announces that we will use personal information within the scope of the following purposes in accordance with Article 21, Paragraph 1 of the Personal Information Protection Act and Annex A.3.4.2.4 of JISQ15001:2017:

Purpose of Use of Personal Information

We will use the personal information we collect for the following purposes.

 (1) Customer personal information

・Customer personal information will be used for purposes related to our cross-border e-commerce platform business, including purchasing products on behalf of customers, product shipment, providing related after-sales services, and sending notifications about new products or services.

・Personal information of e-commerce site operators and sellers will be used for various communications related to product listings on our platform and for various communications related to product purchases.

 (2) Personal information of individuals making inquiries or requesting materials

・The personal information of individuals who inquire about our overseas sales support services will be used to provide them with a response.

・Personal information will also be used for purposes such as sending the requested documents.

 (3) Shareholders' personal information

・The personal information of our shareholders will be used for purposes such as communication, providing various information, shareholder management, and related and ancillary business activities.

 (4) Personal information of job applicants

・The personal information of job applicants will be used for the purpose of contacting and conducting job interviews.

 (5) Employee information about the company

・The employees' information will be used for purposes such as human resources management, business administration, employee benefits, health management, security management,and other related functions..

 (6) Personal Identification Number (My Number) information of employees and dependent family members

 ・The My Number of employees will be used for the individual's social insurance procedures, and the My Number of dependent family members will be used for the dependent's social insurance procedures.

 ・The My Number of employees will also be used for tax-related procedures such as year-end adjustments, and for confirming the dependent status of family members.

 【Notification Regarding the Handling of Retained Personal Data and Third-Party Provision Records】

SIG Service INC. (hereinafter referred to as 'the Company') hereby provides the following information regarding requests for disclosure, etc., of retained personal data (notification of purposes of use, disclosure, correction, addition, or deletion of content, suspension of use, erasure, and suspension of provision to third parties), as well as requests for the disclosure of records provided by third parties.

1. Company Name and Address, Name of the Representative

Company: SIG Service INC.

Address: 2F/3F, BIZCORE, Kanda-Sudacho Bld., 2-7-1 Kanda-Sudacho, Chiyoda-ku, Tokyo, 101-0041, Japan

Representative:  Zhang Zhang, Representative Director and CEO

2. Personal Information Protection Administrator

Job Title: Privacy Officer, Planning & Marketing Department

Contact：Email Address：service@sig-service.co.jp

3. Purposes of Use of Retained Personal Data

Personal information of customers obtained directly by the company.

(1) Personal information of customers obtained directly by the company

・The personal information of customers provided directly in writing by the individuals will be used for purposes related to our cross-border e-commerce platform business, including the purchase of products on behalf of customers, product shipment, related after-sales services, and notifications of new products or services.

・The personal information of e-commerce site operators and sellers provided directly in writing by the individuals will be used for various communications related to product listings on our platform and for various communications related to product purchases.

(2)Personal information of individuals making inquiries or requesting materials

・The personal information of individuals who inquire about our overseas sales support services will be used to respond to inquiries.

・It will also be used to send requested materials.

(3) Personal information of our shareholders

・The personal information of our shareholders will be used for communication, the provision of various information, shareholder management, and related and ancillary tasks.

(4) Personal information of job applicants obtained directly by the company

・The personal information of job applicants obtained directly by our company will be used for communication related to the recruitment process and for the purpose of conducting our company's recruitment selection.

(5) Employee information at the company

・Employee information at the company will be used for human resources and labor management, business administration, welfare, health management, security management, and related purposes.

(6) Personal Identification Number (My Number) Information of the employees and dependent family members

・The My Number of employees will be used for the individual's social insurance procedures, and the My Number of dependent family members will be used for the dependent's social insurance procedures.

 ・The My Number of employees will also be used for tax-related procedures such as year-end adjustments, and for confirming the dependent status of family members.

4. Contact for complaints regarding the handling of retained personal data

For inquiries related to the handling of retained personal data, please contact us through the following help desk. 

 5. About the accredited personal information protection organization that the company participated

The company does not belong to any accredited personal information protection organization.

 6. Disclosure procedures

If you have requests for disclosure or similar inquiries, please contact the personal information inquiry center mentioned above. We will provide you with an explanation of the necessary procedures and the required application documents for your request.

7. Measures Taken for the Secure Management of Retained Personal Data

The company has established regulations for handling personal information and specific personal information, as well as regulations for security measures, and has implemented the following measures.

(1) Organizational security measures

・We have established policies for the handling of personal information, disseminate them internally as our Personal Information Protection Policy, and make them publicly accessible on our website.

・For each stage of handling, such as acquisition, use, storage, provision, deletion, and disposal, we have defined procedures for the handling of personal information, including methods of handling, responsibilities, personnel in charge, and their duties, and documented them in our internal regulations, which are disseminated within our organization.

・We conduct regular self-assessments of our handling of personal information and also carry out internal review from a fair perspective by other departments and external parties.

・We limit the number of employees who handle personal information.

(2) Human security measures

・We provide regular training to our employees on matters related to the handling of personal information.

・We obtain confidentiality agreements from our employees.

(3) Physical security measures, technical security measures

・To prevent unauthorized access to personal information by employees or individuals without appropriate permissions, we have restricted access to areas where personal information is handled.

・In areas where personal information is handled, we manage the entry and exit of employees and restrict the introduction of devices.

・Personal information is stored in cabinets that can be locked and on servers with access restrictions.

・To prevent unauthorized access from external sources to servers and similar systems, we have implemented measures such as firewalls. We also have measures in place to protect against malicious software like computer viruses.

・When transferring personal information, we take the following precautions:

-When transferring physical media, we use methods that leave a delivery record or hand-deliver the media directly.

-For electronic data communication, we use encryption and other leak prevention measures.