My package arrived with obvious damage. What should I do?
If your package is significantly damaged, please contact the local logistics provider directly to obtain a damage report.
When opening the package, record a complete unboxing video and keep all received contents, including the shipping box and reinforcement materials.
Then, submit a Customer Ticket to contact Doorzo customer service for assistance.
If your issue has not been resolved, please click the customer ticket button below to contact us.