I want to buy fragile items such as ceramics, glass, CDs, or paper. If they are damaged during shipping, can I receive compensation?
Doorzo does not recommend purchasing fragile items such as glass, ceramics, or picture frames, as these items are not covered by Doorzo’s partnered logistics compensation.
If you still choose to purchase them, any shipping risks must be assumed by you.
Additionally, due to the nature of cross-border shipping, items such as CD cases, paper products, and product packaging boxes are also not eligible for compensation if damaged during transit.
If this is a concern, please refrain from purchasing these items.
If your issue has not been resolved, please click the customer ticket button below to contact us.