All prices and fees indicated on Doorzo do not include any customs duties and taxes. Doorzo members are responsible for paying the customs duties and taxes deemed appropriate by their local customs authorities.

Doorzo offers its customers proxy shopping and transportation services. We carefully inspect all packages delivered to our warehouse for any visible damages caused during domestic shipping upon arrival. If any issues are identified at this stage, we will handle them directly with the seller. However, we cannot inspect items and, therefore, cannot make any commitments or offer solutions in cases of missing or incorrect items. If any missing items are found left in our warehouse, we will promptly send them to you. We kindly request that you consider the risks involved before placing your order.

Doorzo will not be held responsible for unfulfilled online transactions or the loss of any relevant information and records due to the malfunctioning or crashing of its sales system resulting from force majeure or other factors beyond Doorzo's control. However, Doorzo will make every reasonable effort to handle the aftermath of such incidents and minimize the economic losses its customers suffer.

The delivery time provided by Doorzo is an estimation based on the average shipping period required for the chosen shipping method.

Due to the nature property of international shipping, Doorzo cannot accept requests for returns, exchanges, or compensation related to packaging cartons that have been crushed, deformed, damaged, or contaminated. Additionally, claims of damage or loss that do not pertain to the main body of the items in the package will not be accepted either. Additionally, please be aware that breakable items, such as glass, ceramics, CD covers, etc, are not covered by shipping insurance due to their fragility.

To ensure your rights and interests are protected, it is advisable to directly contact the local shipping carrier in case of any issues with the delivery of your package. This includes situations like shipping delays or a lack of updates on its status after a package has entered the destination country. You may also file a complaint with the carrier through official channels if required.

Doorzo is not responsible for any package loss or other issues that may occur with packages kept beyond the storage period. Please keep track of the storage time to avoid any inconvenience.

If you have any questions or concerns regarding our terms and conditions while using Doorzo's services, please contact our customer support team for assistance. If you do not agree with any of the terms outlined on Doorzo's website, we kindly request that you refrain from using our services. Please be aware that we reserve the right to restrict future access to our services if your improper use has a detrimental impact on the experience of all our customers. Your understanding is appreciated.