Import Duties & Taxes

During international shipping, customs duties, GST, and other related taxes may apply depending on the regulations of the destination country or region. Whether these fees are required, as well as the amount and how they are charged, will depend on local customs policies, the shipping method, and the contents of the parcel.

Unless otherwise stated for certain countries or shipping methods below, Doorzo does not collect customs-related fees on behalf of customers. If duties or other customs clearance procedures are required during shipping, the recipient must handle them according to the instructions of local customs or the logistics provider. Any related taxes and fees shall be borne by the recipient.

This section briefly explains the possible taxes and fees involved in Doorzo's international shipping process, including the rules for DDP (Delivered Duty Paid) and GST, to help you better understand the fee structure, estimate shipping costs in advance, and avoid possible delays caused by tax issues.

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Malaysia – Sales & Service Tax (SST)

Policy Background & Effective Date

	Details
Policy Background	Under Malaysian tax regulations, Low Value Goods (LVG) imported into Malaysia are subject to Sales & Service Tax (SST).
Effective Date	This policy applies to eligible parcels shipped on or after January 1, 2026.

Tax Rate & Applicable Threshold

	Details
Tax Rate	A 10% SST applies to items with a unit price of MYR 500 or below.
Threshold Determination	The unit price is based on the amount shown on the invoice, and will be converted to Malaysian Ringgit (MYR) using the applicable exchange rate at the time international shipping is selected. If the unit price is below MYR 500, 10% SST will be applied to the item value.

Tax Calculation Basis

Unit Price	Items
Includes	The unit price as shown on the invoice (Example: If a parcel contains three figures priced at MYR 200 each, the total parcel value is MYR 600. However, since each item's unit price is below MYR 500, a 10% SST will be applied to each item.) The amount will be converted to MYR using the applicable exchange rate at the time of international shipment. The invoice item value reflects the actual amount paid after coupon or discount deductions.
Excludes	International shipping fees Insurance fees Other delivery-related charges

Payment Method

Collection Method	Details
Prepaid Collection	For items with a unit price of MYR 500 or below, SST will be collected together with international shipping fees at checkout.
Post-Delivery Collection	For items with a unit price above MYR 500, SST will not be collected by Doorzo. If applicable, taxes will be charged by the local delivery company at the time of delivery.

Important Notes

• If SST was prepaid during international shipping but is charged again upon delivery, you may submit your tax payment receipt to Doorzo Customer Support via Customer Tickets for verification.
• SST applies only to Malaysia's import sales tax. Import duties or other fees, if applicable, will be assessed and collected separately by local carriers or customs authorities (Common categories subject to import duties include skincare products, apparel, footwear, watches, etc.).
• The final tax amount is determined by Malaysian Customs. Prepaid SST is an estimate, and the actual assessment is subject to customs review.

Disclaimer

• The above information is based on currently available regulatory guidance. Actual handling may change in accordance with updates to Malaysian tax policies. Please refer to the latest official announcements for the most accurate information.
• Official Malaysian government website: https://mylvg.customs.gov.my/Home

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Singapore – Goods and Services Tax (GST)

Policy Background & Effective Rules

	Details
Policy Background	Under Singapore tax regulations, goods imported into Singapore are subject to GST. This applies to general imported goods as well as low-value goods.
Scope of Application	All international packages shipped to Singapore that meet the taxable conditions may be subject to GST.

Tax Rate & Applicable Threshold

Package Value	DDP Fee
Below SGD 400	No DDP fee required. No additional customs duties or GST will be charged locally.
SGD 400 or above	Doorzo will collect GST and the customs clearance handling fee on your behalf (together referred to as the DDP fee). DDP = Package value × 9% GST + SGD 19 customs clearance handling fee

Calculation Basis

• GST is calculated only based on the total value of the items in the package. The package value refers to the actual discounted purchase amount shown on the invoice. (Example: If a parcel contains 3 figures and the actual purchase amount paid for each item is SGD 120, the total item value is SGD 360.)
• The following fees are not included in the GST calculation: international shipping fees, service fees, domestic shipping fees within Japan, and other related charges.
• The item value will be converted into Singapore dollars (SGD) at the applicable exchange rate when the package is shipped internationally.

Important Notes

• GST is ultimately determined by Singapore Customs and IRAS. The prepaid amount is an estimate calculated by the system, and the actual tax amount shall be subject to the amount confirmed by customs.
• If duplicate taxation occurs, you may submit a Customer Tickets with the tax payment receipt for verification and assistance.
• Customs clearance handling fees, advance payment fees, and other related charges may vary by shipping method. Please refer to the amount displayed on the checkout page.
• If the package contains multiple items, taxes and fees will be calculated based on the overall package information.

Disclaimer

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United States – Delivered Duty Paid (DDP)

Policy Background & Effective Date

	Details
Policy Update	An executive order issued by the U.S. government in August 2025 has significantly changed the previous USD 800 de minimis exemption.
Effective Date	This policy applies to parcels entering U.S. customs on or after August 29, 2025.

Payment Method

	Details
Payment Stage	If your parcel is eligible for DDP, the fee will appear on the international shipping payment page.
Fee Coverage	The prepaid amount covers import duties, taxes, and customs clearance service fees.

Tax Components

Component	Details
Base Customs Duty	Determined by product category (HTS Code) and U.S. import rules.
Clearance & Processing Fees	Cover necessary costs involved in the DDP process, including U.S. customs inspections, clearance procedures, duty/tax declarations, and document review. (Fees may vary by shipping method; please refer to the details below.)
10% Ad Valorem Duty	Calculated as Product Value × 10%, required by U.S. import policy.

① Clearance Handling Fee: A processing fee incurred during customs clearance for parcels subject to duties and taxes.

② Line Item Fee: An additional processing fee applied when the number of item categories in a parcel exceeds the specified limit.

Additional DDP Handling Fees by Shipping Method

Method	Fee Type	Conditions & Amount
Doorzo Air & ECMS	Clearance Handling Fee	No additional handling fees will be charged. The actual cost is subject to the amount displayed on the international shipping page.
	Availability Note	Only available for parcels with a total item value under 200,000 JPY. Parcels exceeding this limit cannot be shipped via these methods.
DHL	Clearance Handling Fee	If the parcel contains any dutiable items: the greater of 3,300 JPY or 2% of the parcel value will be charged. If all items in the parcel are duty-free: this fee will not apply.
	Line Item Fee	Number of item categories ≤ 5: this fee will not apply. Number of item categories > 5: 5 USD per additional product page.
FedEx	Clearance Handling Fee	If all items are duty-free: this fee will not apply. If the parcel contains any dutiable items: Parcel value < 800 USD: 15 USD per parcel Parcel value ≥ 800 USD: 29 USD per parcel
	Line Item Fee	Number of item categories ≤ 3: this fee will not apply. Number of item categories > 3: 3.5 USD per additional item page.

Notes

• The Line Item Fee is pre-collected based on the number of item links in the parcel. The final amount will be recalculated at the time of shipment according to the actual declaration. Any overcharged amount will be automatically refunded.
• "Item links" refer to the actual product listing pages at the time of purchase. If a single order includes items from multiple links, the count is based on the number of item links rather than the number of orders.
• The Line Item Fee is charged in USD and converted into JPY using the exchange rate applicable at the time the shipping method is selected. Please refer to the amount shown on the international shipping page for the final fee.
• The total parcel value refers to the combined actual purchase price of all items in the parcel, including duty-free items.

Important Notes

• Final Customs Assessment: The final tax amount is determined by the US Customs Authority. The DDP fee is an estimated amount collected in advance for duties and taxes; the actual tax amount will be subject to the final assessment by U.S. Customs.
• Customs & Abandonment: Prepayment of the DDP fee does not guarantee successful customs clearance. If the parcel is abandoned or disposed of due to the consignee's circumstances or a decision by local customs authorities, Doorzo shall not be liable. In such cases, the prepaid DDP fees (duties, taxes, and handling fees) will be refunded, while the item cost and international shipping fees will not be refunded.
• Fee Structures: Fee structures vary by shipping method (Doorzo Air / ECMS / DHL / FedEx). Please refer to the detailed breakdown shown on the international shipping selection page for the actual charges.
• Disclaimer: The above information is based on currently available data and may change in accordance with U.S. customs policy updates.

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United Kingdom – Delivered Duty Paid (DDP)

Applicable Shipping Method

• Doorzo Priority - UK

Fee Calculation

Package Value	DDP Calculation
Below GBP 135	DDP = VAT + customs clearance handling fee
GBP 135 or more	DDP = VAT + customs duty + customs clearance handling fee

Fee Details

Fee Item	Details
VAT	Calculated at 20% of the total package value. Value Added Tax (VAT) is a consumption tax imposed on goods and services in the United Kingdom. Imported goods that meet the applicable tax requirements are subject to import VAT.
Customs Duty	When the total package value is GBP 135 or more, customs duty will be calculated according to the product category, HS code, and applicable UK import regulations.
Customs Clearance Handling Fee	A fee of GBP 5 is charged per package. This fee covers customs declarations, document reviews, and other related processing.

Calculation Basis

Restrictions

Important Notes

• DDP fees are collected in advance. The final tax amount and customs clearance result are determined by UK customs authorities and are subject to their assessment.
• Using the DDP service does not guarantee successful customs clearance.
• If a package is abandoned, returned, or disposed of due to circumstances attributable to the recipient or a decision by local customs authorities, Doorzo will not be liable for any resulting losses. In such cases, the prepaid DDP fees will be refunded. However, the product cost and international shipping fee will not be refunded.

Disclaimer

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