Rakuten
Rakuten Ichiba, operated by Rakuten, Inc., stands as Japan's largest online shopping mall. With a broad spectrum of products, ranging from fashion and home goods to anime models, it caters to a diverse array of consumer needs.
QHow much is the proxy purchase fee?
ARakuten's proxy purchase fees are based on the price of each item:
| Item Price | Service Fee |
|---|---|
| Below JPY 2,000 | JPY 250 per item |
| JPY 2,000 or more | JPY 300 per item |
※ When you submit and pay for your order, the service fee will be calculated at the rates above and included in your order total.
QHow is the Japan domestic shipping fee charged?
A1Rakuten's domestic shipping fee is a default price indicated on the item page.
2If the store on Rakuten supports the Rakuten 39SHOP service, domestic shipping will be waived if the combined total of eligible items from the same store (excluding proxy shopping fees and other charges) exceeds 3,980 JPY.
3In cases where the seller has specified payment on delivery or special circumstances like multiple packages, additional shipping fees may need to be paid after the items arrive at the warehouse (automatically included in the international shipping fee, to be paid along with the international shipping fee).
4Pre-sale items and items with separate shipping, the domestic shipping fee will be calculated separately.
QAre the items authentic?
AAfter you submit the order, we will purchase the specified items from the designated store on your behalf. However, Doorzo cannot guarantee the condition of the items or their authenticity. Please carefully confirm the item's information before purchasing.
QHow to know if the proxy shopping is successful? What if the items are out of stock?
AAfter successfully purchasing the items, the order status will be updated to 'Purchased/Not arrived yet'. If for any reason, the items cannot be successfully acquired or the seller is unable to deliver the items, we will process a refund for you within 3 working days, including the item cost and proxy purchase fee.
QDoes Doorzo support refunds and returns?
AAfter placing an order and making payment, Doorzo does not provide refund or return services for all orders. Please carefully confirm the item's information before making a purchase.
QWhen will the Japanese seller ship the items?
AThe shipping time can vary significantly depending on the Rakuten seller, and we cannot guarantee a specific time. Typically, sellers complete shipping in approximately 1 week. If it exceeds 2 weeks without shipping, we recommend contacting Doorzo customer service for assistance.
QThe items I want to purchase are in high demand. Can Doorzo expedite the order?
AOrders are processed in the order they are received, and expedited processing is not available. We kindly ask for your patience, and our ordering team will handle it as quickly as possible.
QWhy hasn't my order been processed for a long time?
AThe manual order processing time is from 10 AM to 7 PM (JST). Orders placed outside these operating hours will be processed the following day. Certain items may need to be negotiated with the seller before purchase. We will process your request once we receive a response from the seller.
QWhy are some items labeled as 'Temporarily Unsupported' and unavailable for purchase?
ATo protect your rights, we have blocked certain products from untrustworthy sellers or products that cannot be shipped internationally. In addition, certain prohibited items, restricted items, and fragile items will appear as 'Temporarily Unsupported'.