Split Service

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Service Fees & Processing Time

Original Package Weight	Split into 2–3 Packages	Every Additional 2 Packages
＜ 5 kg	JPY 500	+JPY 500 (e.g. 2–3: 500 / 4–5: 1,000 / 6–7: 1,500 / …)
5 kg ≤ Weight ＜ 10 kg	JPY 650	+JPY 650 (e.g. 2–3: 650 / 4–5: 1,300 / 6–7: 1,950 / …)
10 kg ≤ Weight ＜ 30 kg	JPY 800	+JPY 800 (e.g. 2–3: 800 / 4–5: 1,600 / 6–7: 2,400 / …)
≥ 30 kg	JPY 1,000	+JPY 1,000 (e.g. 2–3: 1,000 / 4–5: 2,000 / 6–7: 3,000 / …)

Processing Time

Storage Period After Splitting

• Non-return orders: The free storage period continues to be calculated from the original stock-in date. Free storage period: 60 days.
• Return orders: The storage period is calculated from the return stock-in date, with a storage period of 30 days.

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Service Details

Even Split Service

• Requests involving packaging, shipping boxes, fillers, or other additional materials not part of the items themselves.
• Requests requiring item disassembly, item removal, reinforcement, or other operations outside the service scope. If needed, please contact customer service.

Item Selection Split Service

• Requests involving packaging, shipping boxes, fillers, or other non-item materials.
• Orders with too many items or items that cannot be sorted accurately.
• Orders containing more than 10 items.

Consolidated Order Split Service

• The requested number of parcels exceeds the number of original sub-orders (e.g. 2 sub-orders split into 3 parcels).
• Too many items, or similar item types/appearances that prevent accurate separation by original sub-order.
• Requests involving packaging, shipping boxes, fillers, or other non-item materials.

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Service Process

Step 1 Submit Request	Click [Optional Service — Apply for Split Service] on the order details page to submit your splitting requirements.
Step 2 Review	The request will be reviewed within 1–2 business days. If the request is not approved, the system will automatically reject your application.
Step 3 In Progress	While the split service is being processed, the order cannot be shipped. If the submitted item information or quantities do not match the actual contents, or if the split cannot be completed due to operational constraints, the request may be rejected during processing.
Step 4 Split Complete	Even Split / Item Selection Split: After completion, the warehouse will retake photos of the items in each package and replace the original product images for your confirmation. (※ If a single package contains more than 5 items, flat-lay photos are not supported. If flat-lay photos are required, please arrange the paid photo service before submitting the split request.) Consolidated Order Split: After completion, the system will generate or restore multiple orders in the Order Center. Photos are not provided by default — please arrange the paid photo service in advance if needed.
Step 5 Completion Notice	Once the split service is completed, the order status will be updated to "Waiting for Shipping Method Selection." You will receive an in-site message notification, after which you may proceed with shipment.

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Important Notes

• If you believe the request details are incorrect, you may cancel the request within 30 minutes after submission. After this period, the request cannot be canceled or modified. Each user may cancel split service requests up to 3 times per day across all orders.
• During the splitting process, there may be risks such as missing items, damage, or original packaging being opened. These risks are borne by the user.
• Specifying the package value or exact weight after splitting is not supported.
• Requests involving item disassembly, item removal/disposal, reinforcement, or adding extra materials are outside the scope of this service. If such handling is required, please contact customer support to apply separately.

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Important Notice (Please Read Carefully)

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