Doorzo Air offers a more cost-effective shipping option!

1. Charges are based on actual weight for lower prices!

2. Small parcels can be shipped anytime, with easy direct delivery to your doorstep!

3. Currently supporting Singapore, Hong Kong, Taiwan, Thailand, Malaysia, and Korea, with more countries coming soon!

Shipping Timeframe:  7-15 business days 

The shipping time may vary depending on the delivery address. Delays may occur due to unforeseen circumstances (e.g., natural disasters), customs, and local processing. Actual delivery times depend on the specific shipping conditions.

Home Delivery

[Important Notes]

1. The recipient's name must be a legal name. Using a false name may result in customs clearance issues or return shipments.

2. Home Delivery: The courier will deliver based on the provided address. Ensure the address includes building and room numbers (e.g., Dormitory No. XX, XX University, Room 101; Building XX, XX Residential Area, Room 101). Incomplete addresses must be corrected before shipping.

3. If combined packages exceed size or weight limits, the system will automatically split the order into multiple shipments with separate charges.

Size and Weight Limits

Weight: Actual weight < 3kg

Size:  Max. not over 20cm×20cm×30cm

Shipping Schedule

Single & Combined Orders ships in 3-7 business days 

*For holiday shipping changes, please refer to the Notice

Shipping Costs

You can calculate shipping fees for various destinations in the 【app】 - 【Account】 - 【Shipping Calculator】.

Shipping fees are based on actual weights.

Shipping Handling Fee: Starting From 150 JPY

Restrictions & Policy

Prohibited Items: Refer to the destination country's regulations and list of [prohibited item].

Other Notes

【Customs and Duties】

Depending on the destination country's regulations, Customs duties may apply when sending packages internationally. If customs duties are required, the recipient is responsible for following the instructions provided by the customs or shipping carrier and for any taxes and fees associated with the package.

※ The carrier notifies recipients via email or text about customs clearance or duty payment. For details, refer to the carrier and customs authorities.

【Notes for Signing Receipt】

Before signing, carefully inspect items inside the package regardless of their appearance. We recommend documenting with pictures or videos. Preserve the original state, including labels and packaging.

Immediately contact the carrier for proof if any items are missing or damaged upon delivery. Please notify our customer service within five days after delivery is received.

Retain all relevant documents until our after-sales department resolves the issue to facilitate reimbursement and prevent complications.

【For Damaged/Lost Packages 】

1. If your package is damaged or lost during shipping due to mishandling or customs inspection, please retain photos or videos of the complete unboxing, starting from the unopened state of the package. Contact the carrier for proof and notify us within five days. We'll assist you by applying for compensation with the carrier, and the refund of your claim will be returned to you.

2. If your application exceeds the specified deadline or documentation is incomplete, Doorzo cannot assist in processing your compensation request.

3. Doorzo does not offer proxy purchases for fragile items such as glass, ceramics, frames, etc. As shipping compensation does not cover these, your insistence on purchasing such items is at your own risk. Due to the complexities of international shipping, Doorzo cannot assist in damages to items such as CD cases, paper products, and outer packaging boxes. Please refrain from purchasing such items if you are concerned.

4. Contact the carrier or customs immediately if your items are lost during customs or courier unpacking.

If you have any questions, please contact us via Customer Ticket.