Why was my item inspection service canceled?
There are multiple reasons why the item inspection service may be canceled. If you are concerned about the service being canceled, we recommend choosing the pre-storage photo service, which allows you to visually verify the condition of your item more directly.
Items that are not eligible for the wrong/missing item inspection service include, but are not limited to, the following (please refer to the "Item Inspection Service Instructions” for full details):
1. Items that require disassembly, assembly, or other operations to confirm functionality or content.
2. Items where the seller’s images, title, and description do not fully correspond (e.g., inconsistent, missing, or extra information).
3. Items labeled with “junk,” “bulk sale,” or similar descriptions in the product page.
4. Items where the product image is obstructed by patterns or other objects, or the image is incomplete, making it impossible to verify the full content of the item etc.
If your issue has not been resolved, please click the customer ticket button below to contact us.