Its my first time using doorzo and the experience was good overall! I placed my order on Jan 13 and just received it today (Feb 11) so the entire process took nearly a month Tracking was good, but it started taking almost a week for every update once it arrived in my country (but i think thats just a local post office issue lol) The item itself is in good condition, its missing an accessory item and one of the screws in the support arm is stripped but i dont mind Hopefully will order again!