Leadership For Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management Series)
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価格: ¥23754
フォーマット: ペーパーバック
日本国内送料: ¥6995
予想発送日: 配送料 ￥6,995 10月28日-11月12日にお届け
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商品説明
This hands-on, humorous look at customer service was written by two practicing physicians and provides a thorough blueprint for creating and sustaining a practical customer service program. The "Patient Care Survival Skills" are proven, successful strategies that nurses, physicians, housekeepers, lab technicians - anyone who comes in contact with the patient - can employ to improve customer service and thus make their own job easier.
In shrink wrap. Looks like an interesting title!
| 商品の重量: | 240 g |
|---|---|
| 寸法: | 15.24 x 0.64 x 23.5 cm |
| ISBN-13: | 978-1567932287 |
| ISBN-10: | 1567932282 |
| 発売日: | 2004/8/1 |
| 言語: | 英語 |