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リッツ・カールトンが大切にするサービスを超える瞬間

Price

¥ 498

Item Condition

No apparent damage/stain

Japan Domestic Shipping

Free

Estimated Shipping Time

Within 2~3 days (Reference only)

Seller

純の本棚｜2冊目同梱なら値引き可能

Rating

16579

27

Sale

10.28-10.31，Amazon Japan + Rakuten Up to 4% OFF！ 10.28-10.31, Men's Exclusive Sites 3% +￥600 OFF ! 10.27-10.30, Mercari 3% OFF + ¥1,800 OFF! 10.1-10.31, One "0 Proxy Fee" coupon weekly!

「リッツ・カールトンが大切にするサービスを超える瞬間」高野登定価: ￥ 1500 #高野登 #高野_登 #本 #社会／経営 M500A511-581 「お客様自身が気づかれていない望みとは何か」「それに対して自分ができる最高のおもてなしは何か」これらを常に、考え、思い、感じること…心が暖まる「人との接し方」ホスピタリティの原点。目次第１章　感謝されながら、成長できる仕事術第２章　感動を生み出す「クレド」とは第３章　リッツ・カールトンを支える七つの仕事の基本第４章　サービスは科学だ第５章　リッツ・カールトン流「人材の育て方」第６章　リピーターをつくるリッツ・カールトンのブランド戦略第７章　いますぐ実践したい“本当のサービス”とは？サイズ B6判／ページ数 219p／高さ 19cm 商品コード 9784761262785

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