My package was marked as returned. What should I do?
If your package is already in the process of being returned, please kindly wait for it to arrive back at the warehouse. Once it has been returned, you will receive a notification via in-site message.
You can check the OrderID in the app by going to: [App → Account → My Order] Once the order appears there, you can select a shipping method and pay the shipping fee to have it re-sent.
(You may also update the delivery address and shipping method at that time.)
If your issue has not been resolved, please click the customer ticket button below to contact us.