My package is stuck at “Dispatched from International Exchange Bureau” with no updates. When will it be delivered?
After the package is shipped from Japan, the tracking status may remain unchanged until it is received and processed by the destination postal service or customs.
Shipping times vary depending on the logistics method. For Surface mail, it is possible that there may be no updates for up to three months. Please be patient.
If your issue has not been resolved, please click the customer ticket button below to contact us.