Q: How much is the proxy purchase fee for Mercari orders?
A: Mercari's proxy purchase fee are as follows:
*Single item's purchase price <7000JPY, purchase fee: 200JPY
*Single item's purchase price ≥7000JPY, 3% of the order total ( 210JPY Min. and 300JPY Max.)
The total price of your order will include the fee calculated according to the above rules, and this will be presented to you before confirming your purchase.
Doorzo charges a service fee when placing an order on Mercari for you. However, you can rest assured that a full refund will be issued if your ordered item is sold out or canceled by the system due to reasons on the seller's end, such as an inability to ship.
Q: What are the conditions of items on Mercari?
A: You can assess an item's quality by examining actual photos, reviewing the detailed description, and considering the condition level provided by the seller. If you have any uncertainties, our customer service is available to assist you.
Q: Does successful payment guarantee that I will secure the item? What should I do if the order doesn't go through successfully?
A: We'll process your order as soon as the payment is confirmed, following the sequence in which orders were placed. Please rest assured that a full refund will be issued if your ordered item is sold out or canceled by the system due to reasons on the seller's end, such as an inability to ship.
Q: What should I do if I accidentally purchase the wrong item on Mercari? Can I cancel my order?
A: Orders cannot be canceled once payment is made. We recommend double-checking and ensuring the items are correct before placing your order.
Q: Why can't I add certain items to my cart, and why are they labeled as 'Temporarily Unsupported'?
A: Items from some unreliable sellers or items classified as fragile goods are currently unavailable for ordering.
Q: Can I specify the particular items I want to buy if I don't need everything listed on the product page?
A: If the seller has specified "available for individual sale" on the product description page, you can mention your preferences in the order notes during the checkout process. Clearly state the specific item you wish to buy and whether you'd be willing to cancel the order if that particular item is out of stock. Our order processing team will give special attention to your request. For orders without special notes, the order will be processed according to the default purchase options.
Q: Can Doorzo assure the authenticity of the items?
A: As Mercari only deals in second-hand goods sold by individual sellers, Doorzo cannot provide an absolute guarantee of the authenticity of these items. We kindly request your understanding in this matter. We suggest you carefully evaluate the seller's description of the item's origin, thoroughly examine the details in the photos, and compare the price with genuine products before purchasing.
Q: Can I contact the seller or have Doorzo negotiate with the seller for a better price?
A: Doorzo does not currently offer this service. Kindly follow the regular order steps. If the seller requests communication before completing a purchase, Doorzo will reach out to the seller as needed. Once a response is received, we will proceed with the purchase.
Q: If the seller hasn't provided all the necessary details, can you assist in checking for specific information and particulars?
A: Please refer to the seller's item images and description on their page. If you are uncertain about the Japanese translation, please feel free to contact customer service for assistance.
Q: How long does it take for sellers on Mercari to ship items, and when can they arrive at Doorzo's warehouse?
A: Shipping times for Mercari sellers vary individually, so there's no specific shipping standard. Typically, sellers complete shipping in approximately 3 to 7 days. We appreciate your patience during the delivery process.
Q: Can I return or exchange items purchased on Mercari?
A: Kindly be aware that items purchased on Mercari are not eligible for returns or exchanges, and Doorzo cannot offer guarantees for second-hand items. If you have any concerns, we recommend refraining from placing your order.
Q: The item I want to purchase is very popular. Can Doorzo prioritize my order?
A: We process orders in the order they are received. Although we don't offer expedited processing, our team works hard to ensure that every order is placed as quickly as possible. We appreciate your patience.
Q: What should I do if a Mercari seller sends me the wrong item or if an item is missing?
A: As Mercari only deals in second-hand goods sold by individual sellers, Doorzo cannot ensure the condition of the items. We appreciate your understanding in this regard. Upon the arrival of Mercari packages at our warehouse, we conduct careful inspections for visible damages caused during domestic shipping. If any issues are identified at this stage, we will handle them directly with the seller. However, we do not offer item inspection service and, therefore, cannot make any commitments or offer solutions in cases of missing or incorrect items. If any missing items are found in our warehouse, they will be sent to you as soon as possible. We kindly request that you consider these potential risks before placing your order.
