Dear Users,

Recently, we have received many complaints regarding the malicious swapping of contents in "brand-new, unopened" products, particularly in bulk-sold Pokémon cards, One Piece game cards, and Gundam models. Some sellers replace the internal items while keeping the outer packaging intact, causing discrepancies between the received products and their descriptions.

Since users usually report after receiving the goods, they often miss the appeal window, making it difficult to claim compensation from Mercari, Rakuma, or the sellers. Monthly losses from such fraud have already reached hundreds of thousands of yen, and the risk for newly released products is rising.

We strongly recommend choosing to open the package for inspection.

To protect your rights, we advise all users, especially those purchasing high-value items, to opt for package inspection upon warehousing to ensure the contents are correct:

Pre-storage photo confirmation:If you prefer to keep the outer packaging intact, we provide up to 5 product photos for you to review within 24 hours. If any issues arise, you can immediately file a claim to increase the chances of a triumphant return or refund.

Opening package for inspection (Highly Recommended): Similar to pre-storage photo confirmation, we will open the package and take photos of the internal items to confirm they match the description, effectively preventing fraudulent swaps by sellers.

If you choose not to open the package and later receive a product that does not match the description, we cannot provide compensation or after-sales support. Additionally, we will blacklist sellers involved in such fraud and take further actions to ensure the safety of transactions on Doorzo.

If you have any questions, please contact us via "Customer Ticket.”