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クレーム処理が上手い人下手な人

Price

¥ 300

Item Condition
No apparent damage/stain
Japan Domestic Shipping
Free
Estimated Shipping Time
Within 4~7 days (Reference only)
Shipping Insured
あり(Estimated to arrive at the Japan warehouse in 2-7 days)
Seller
chii
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Rating
139
0
Sale
12.09-12.10, Mercari 3% + ¥2,000 OFF! 12.08-12.10，Mercari Men's Clothing Section 5% OFF！ 12.9-12.12，Bookoff+Mandarake + Rakuten Books Up to 4% OFF! 12.03-12.10, Rakuten 6% OFF + ¥440 OFF! 12.05-12.09, Rakuma + JDirectItems Fleamarket Limited 3% OFF + ¥500 OFF!
「クレーム処理が上手い人下手な人」というタイトルで、トラブル解決の達人のマニュアルとして、コミュニケーションインストラクターの浦野啓子さんが執筆された書籍です。成美文庫の新刊として出版されており、共感のテクニック、おうむ返し法、聞く技術など、クレーム対応の重要ポイントが解説されています。土壇場に強くなりたい方におすすめの一冊です。 【タイトル】クレーム処理が上手い人下手な人 【著者】浦野啓子 【出版社】成美堂出版 【商品の状態】目立った傷や汚れなし 【その他】書き下ろし よろしくお願いいたします。 #浦野啓子 #浦野_啓子 #本 #日本文学／評論・随筆
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